Business Strategy Consultant (Telecom)
Accenture Strategy & Consulting
⚲ Warszawa
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
4+ years of experience in the telecom industry, consulting, business analysis, digital transformation or a similar role.
Good understanding of telecom business processes across selected B2C and/or B2B areas, such as sales, customer experience, customer care, order management, billing, payments, field service or logistics.
Practical experience in process analysis and design, including mapping as-is processes, identifying pain points and designing detailed to-be processes.
Ability to understand business and application architecture at a level sufficient to connect business processes, customer journeys, data flows and supporting IT systems.
Experience in preparing requirements for digital or IT solutions, including functional requirements, process requirements, user stories, acceptance criteria or similar documentation.
Ability to work autonomously with client stakeholders through interviews, workshops, working sessions and day-to-day project interactions.
Strong analytical thinking, communication skills and ability to structure complex business problems into clear recommendations and deliverables.
Professional working proficiency in English.
PRIORITY SKILLS
Telco process and customer journey design.
Understanding of telecom BSS/OSS and related platforms, such as CRM, billing, charging, order management, payment management, field force or logistics systems.
Business analysis and requirements definition for digital transformation or IT implementation programs.
BONUS POINTS IF YOU HAVE
Experience with large-scale IT, digital or business transformation programs in the telecom industry.
Familiarity with agile and waterfall delivery methodologies.
Knowledge of TM Forum frameworks, design thinking, operating model design, data-driven strategy or analytics-driven consulting.
Zakres obowiązków:
Analyze current-state business processes, customer journeys, pain points and business requirements across telecom domains.
Design target-state digital processes and customer journeys aligned with client strategy and business objectives.
Translate business needs into clear requirements for new digital and IT solutions, including process requirements, functional requirements, user stories and acceptance criteria.
Work closely with client business stakeholders, technology teams and delivery teams to ensure that proposed solutions support the target operating model and future-state processes.
Lead workshops, interviews and working sessions with client stakeholders to gather requirements, validate process designs and align on solution scope.
Prepare project deliverables such as process maps, requirements documentation, solution concepts, business cases, roadmaps and implementation recommendations.
Support digital transformation programs from early concept and design through implementation preparation and delivery support.
Oferujemy:
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care and life insurance.
Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).
4+ years of experience in the telecom industry, consulting, business analysis, digital transformation or a similar role.
Good understanding of telecom business processes across selected B2C and/or B2B areas, such as sales, customer experience, customer care, order management, billing, payments, field service or logistics.
Practical experience in process analysis and design, including mapping as-is processes, identifying pain points and designing detailed to-be processes.
Ability to understand business and application architecture at a level sufficient to connect business processes, customer journeys, data flows and supporting IT systems.
Experience in preparing requirements for digital or IT solutions, including functional requirements, process requirements, user stories, acceptance criteria or similar documentation.
Ability to work autonomously with client stakeholders through interviews, workshops, working sessions and day-to-day project interactions.
Strong analytical thinking, communication skills and ability to structure complex business problems into clear recommendations and deliverables.
Professional working proficiency in English.
PRIORITY SKILLS
Telco process and customer journey design.
Understanding of telecom BSS/OSS and related platforms, such as CRM, billing, charging, order management, payment management, field force or logistics systems.
Business analysis and requirements definition for digital transformation or IT implementation programs.
BONUS POINTS IF YOU HAVE
Experience with large-scale IT, digital or business transformation programs in the telecom industry.
Familiarity with agile and waterfall delivery methodologies.
Knowledge of TM Forum frameworks, design thinking, operating model design, data-driven strategy or analytics-driven consulting.
Zakres obowiązków:
Analyze current-state business processes, customer journeys, pain points and business requirements across telecom domains.
Design target-state digital processes and customer journeys aligned with client strategy and business objectives.
Translate business needs into clear requirements for new digital and IT solutions, including process requirements, functional requirements, user stories and acceptance criteria.
Work closely with client business stakeholders, technology teams and delivery teams to ensure that proposed solutions support the target operating model and future-state processes.
Lead workshops, interviews and working sessions with client stakeholders to gather requirements, validate process designs and align on solution scope.
Prepare project deliverables such as process maps, requirements documentation, solution concepts, business cases, roadmaps and implementation recommendations.
Support digital transformation programs from early concept and design through implementation preparation and delivery support.
Oferujemy:
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care and life insurance.
Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card).
🔍 Dekoder Ogłoszenia
🔴
Ability to understand business and application architecture at a level sufficient to connect business processes, customer journeys, data flows and supporting IT systems.
Oczekuje się, że będziesz w stanie zrozumieć techniczne aspekty systemów IT, aby powiązać je z procesami biznesowymi, nawet jeśli nie jesteś typowym architektem IT.
🔴
Ability to work autonomously with client stakeholders through interviews, workshops, working sessions and day-to-day project interactions.
Będziesz musiał samodzielnie zarządzać relacjami z klientem, co może oznaczać dużą odpowiedzialność i potrzebę szybkiego rozwiązywania problemów bez stałego nadzoru.
🟡
Strong analytical thinking, communication skills and ability to structure complex business problems into clear recommendations and deliverables.
Oczekuje się, że będziesz potrafił przekształcić skomplikowane problemy biznesowe w proste i zrozumiałe rozwiązania, co wymaga nie tylko analizy, ale i umiejętności prezentacji.
🟡
Business analysis and requirements definition for digital transformation or IT implementation programs.
Oczekuje się, że będziesz aktywnie uczestniczyć w definiowaniu wymagań dla projektów transformacji cyfrowej lub wdrażania nowych systemów IT.
🟢
Telco process and customer journey design.
Kluczowe będzie projektowanie i optymalizacja procesów biznesowych oraz ścieżek klienta w branży telekomunikacyjnej.