CTS Analyst
AVENGA (Agencja Pracy, nr KRAZ: 8448)
⚲ Warszawa
21 840 - 30 240 PLN (B2B)
Wymagania
- Jamf Pro
- MacOS
- Google Workspace
- Slack
- Atlassian
- SSO
Opis stanowiska
O projekcie:
ABOUT CLIENT
Our Client is on a mission to be the
leading BaaS provider in the UK, underpinned by innovative
technology and backed by reach and strong balance
sheet. They’re a high performing team that’s always on the lookout for
exceptional people. They encourage an inclusive and diverse
working environment, where teamwork, input and collaboration
is valued no matter your level.
ABOUT POSITION
Join the CTS team and collaborate with other
analysts to manage and maintain Client's internal infrastructure and SaaS applications.
In this key role, you’ll be working within a
team to operate a highly performant internal
technology environment and associated
productivity solutions.
Wymagania:
- Technical knowledge in administration of tools and platforms such as: Jamf Pro, MacOS administration,
Google Workspace, Slack, Atlassian (Jira,
Confluence & Jira Service Management)
and SSO management.- Understanding of Information Security fundamentals and security controls.- Self-driven learner with an ability to adapt quickly and collaborate effectively in agile environments.- Ability to analyze and automate processes using workflow automation tools.- Strong prioritization and decision-making skills, with a positive, service-oriented attitude.- Excellent communication skills for clear and effective messaging across teams.
Codzienne zadania:
- Provide technical support for Client's employees via their Service Desk tool (business-as-usual element).
- Execute tasks/projects for improving the security and ways of working aspect of their technology environment.
- Provide technical support on their device estate to ensure Client's end users can work safely and securely in line with remote first work environment policy.
- Collaborate with Service Management, Security, Privacy, Engineering and People/ HR teams.
- Deliver value at pace while communicating effectively and managing expectations of stakeholders.
- Look at opportunities to automate and improve processes so we scale the impact of work.
- Ensure systems are compliant with internal security standards.
- Maintain accurate asset management records and up-to-date documentation of support and operations processes.
ABOUT CLIENT
Our Client is on a mission to be the
leading BaaS provider in the UK, underpinned by innovative
technology and backed by reach and strong balance
sheet. They’re a high performing team that’s always on the lookout for
exceptional people. They encourage an inclusive and diverse
working environment, where teamwork, input and collaboration
is valued no matter your level.
ABOUT POSITION
Join the CTS team and collaborate with other
analysts to manage and maintain Client's internal infrastructure and SaaS applications.
In this key role, you’ll be working within a
team to operate a highly performant internal
technology environment and associated
productivity solutions.
Wymagania:
- Technical knowledge in administration of tools and platforms such as: Jamf Pro, MacOS administration,
Google Workspace, Slack, Atlassian (Jira,
Confluence & Jira Service Management)
and SSO management.- Understanding of Information Security fundamentals and security controls.- Self-driven learner with an ability to adapt quickly and collaborate effectively in agile environments.- Ability to analyze and automate processes using workflow automation tools.- Strong prioritization and decision-making skills, with a positive, service-oriented attitude.- Excellent communication skills for clear and effective messaging across teams.
Codzienne zadania:
- Provide technical support for Client's employees via their Service Desk tool (business-as-usual element).
- Execute tasks/projects for improving the security and ways of working aspect of their technology environment.
- Provide technical support on their device estate to ensure Client's end users can work safely and securely in line with remote first work environment policy.
- Collaborate with Service Management, Security, Privacy, Engineering and People/ HR teams.
- Deliver value at pace while communicating effectively and managing expectations of stakeholders.
- Look at opportunities to automate and improve processes so we scale the impact of work.
- Ensure systems are compliant with internal security standards.
- Maintain accurate asset management records and up-to-date documentation of support and operations processes.
🔍 Dekoder Ogłoszenia
🔴
high performing team
Oczekuje się od Ciebie wysokiej wydajności i ciągłego dostarczania wyników, potencjalnie pod presją.
🔴
always on the lookout for exceptional people
Szukają osób, które wyróżniają się ponad przeciętność, co może oznaczać bardzo wysokie oczekiwania dotyczące umiejętności i doświadczenia.
🔴
Self-driven learner with an ability to adapt quickly
Oczekuje się, że będziesz samodzielnie zdobywać wiedzę i szybko dostosowywać się do nowych technologii i procesów bez intensywnego wsparcia szkoleniowego.
🔴
positive, service-oriented attitude
Może oznaczać, że będziesz musiał radzić sobie z trudnymi klientami wewnętrznymi i rozwiązywać problemy w sposób, który priorytetyzuje ich satysfakcję, nawet kosztem własnego czasu.
🟡
business-as-usual element
Odnosi się do rutynowych, powtarzalnych zadań wsparcia technicznego, które mogą stanowić znaczną część codziennej pracy.