Lead Billing Data Analyst
Do uzgodnienia
Wymagania
- SQL
- Python
- Tableau
- Power BI
- Stripe
Opis stanowiska
About us
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
About the role
We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands-on leadership role: you’ll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts.
Key Responsibilities
Analytics & technical work
- Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends.
- Build and maintain data pipelines that deliver accurate, timely, and reliable billing data.
- Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk.
- Design and run A/B tests and experiments to evaluate billing and support initiatives.
- Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics.
- Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance.
- Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies.
- Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency.
Leadership & collaboration
- Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output.
- Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs.
- Uplevel the team’s billing domain knowledge and analytical/technical skills.
- Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals.
Life at Ruby Labs
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.
Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
About the role
We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands-on leadership role: you’ll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts.
Key Responsibilities
Analytics & technical work
- Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends.
- Build and maintain data pipelines that deliver accurate, timely, and reliable billing data.
- Apply statistical methods to model scenarios, run “what-if” analyses, and anticipate financial risk.
- Design and run A/B tests and experiments to evaluate billing and support initiatives.
- Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics.
- Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance.
- Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies.
- Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency.
Leadership & collaboration
- Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output.
- Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs.
- Uplevel the team’s billing domain knowledge and analytical/technical skills.
- Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals.
Life at Ruby Labs
At Ruby Labs, we move fast, aim high, and expect the same from our team. We’re not here to play small—we’re here to build, grow, and win. That means we look for people who are ambitious, driven, and ready to give their best every single day.
This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle. If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen.
Here, effort is matched with reward. We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success.
🔍 Dekoder Ogłoszenia
🔴
hands-on leadership role
Oczekuje się, że będziesz aktywnie wykonywać analizy i budować pipeline'y, a nie tylko zarządzać zespołem.
🔴
own the data strategy behind our subscription billing operations
Będziesz odpowiedzialny za kształtowanie podejścia do danych w obszarze rozliczeń subskrypcji, co może wiązać się z definiowaniem od podstaw.
🔴
build analyses and pipelines
Oprócz analiz, będziesz musiał samodzielnie tworzyć i utrzymywać infrastrukturę danych.
🟡
manage and mentoring a team of analysts
Oprócz zadań technicznych, będziesz miał obowiązki związane z zarządzaniem ludźmi i ich rozwojem.
🟡
surface emerging trends
Oczekuje się, że będziesz proaktywnie identyfikować nowe zjawiska i problemy w danych, a nie tylko reagować na zgłoszenia.