Senior IT Analyst
OPTIVEUM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
⚲ Warszawa
130 zł netto (+ VAT) / godz.
Wymagania
- SQL
- MySQL
Opis stanowiska
Nasze wymagania:
Strong, proven experience as an IT Analyst, System Analyst, Service Developer, or in a similar role.
Hands-on experience with BMC Remedy and BMC Remedy IT Service Management (ITSM).
Practical knowledge of BMC Helix, Digital Workplace, Self Service Portal, or comparable service management platforms.
Strong knowledge of databases and SQL (including MySQL).
Experience with Workspace Developer or similar service development environments.
Background in data analysis and interpreting data to support business decisions.
Good understanding of service architecture, integrations, and enterprise application design.
Proactive mindset with strong ownership, problem-solving capabilities, and excellent stakeholder management skills.
Advanced proficiency in both Polish and English.
O projekcie:
We are Optiveum, a specialized IT recruitment and outsourcing company. Currently, we are looking for an Expert IT Analyst to join our client—a highly established and prominent organization in the banking industry.
In this role, you will join a team responsible for building, enhancing, and operating a Self-Service Portal that enables self-service capabilities for end-users across the bank. You will drive the design, development, and continuous improvement of automated services while contributing to the overall service architecture to deliver a best-in-class digital user experience.
Zakres obowiązków:
Take end-to-end ownership of the service architecture, workflows, and integrations supporting the Self-Service Portal ecosystem.
Analyze, design, develop, and maintain requestable and automated services.
Gather, challenge, and translate business requirements into concrete technical solutions.
Design service questionnaires, approval flows, workflows, and application integrations.
Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
Create and maintain technical specifications, process documentation, and operational procedures.
Drive standardization, automation, and optimization across the service catalog.
Collaborate closely with service owners, platform teams, and stakeholders in an Agile environment.
Oferujemy:
Salary: Up to 130 PLN/h net (B2B).
Work model: Hybrid (50% remote / 2 to 3 days per week from the office).
Location: Warsaw, Poland.
Contract type: B2B contract (initial project duration from mid-August 2026 to mid-February 2027, with a high likelihood of extension).
Fast-track payments: Accelerated payment terms for B2B contractors.
Strong, proven experience as an IT Analyst, System Analyst, Service Developer, or in a similar role.
Hands-on experience with BMC Remedy and BMC Remedy IT Service Management (ITSM).
Practical knowledge of BMC Helix, Digital Workplace, Self Service Portal, or comparable service management platforms.
Strong knowledge of databases and SQL (including MySQL).
Experience with Workspace Developer or similar service development environments.
Background in data analysis and interpreting data to support business decisions.
Good understanding of service architecture, integrations, and enterprise application design.
Proactive mindset with strong ownership, problem-solving capabilities, and excellent stakeholder management skills.
Advanced proficiency in both Polish and English.
O projekcie:
We are Optiveum, a specialized IT recruitment and outsourcing company. Currently, we are looking for an Expert IT Analyst to join our client—a highly established and prominent organization in the banking industry.
In this role, you will join a team responsible for building, enhancing, and operating a Self-Service Portal that enables self-service capabilities for end-users across the bank. You will drive the design, development, and continuous improvement of automated services while contributing to the overall service architecture to deliver a best-in-class digital user experience.
Zakres obowiązków:
Take end-to-end ownership of the service architecture, workflows, and integrations supporting the Self-Service Portal ecosystem.
Analyze, design, develop, and maintain requestable and automated services.
Gather, challenge, and translate business requirements into concrete technical solutions.
Design service questionnaires, approval flows, workflows, and application integrations.
Act as a key expert during service-related incidents, troubleshooting complex issues and driving root cause analysis.
Create and maintain technical specifications, process documentation, and operational procedures.
Drive standardization, automation, and optimization across the service catalog.
Collaborate closely with service owners, platform teams, and stakeholders in an Agile environment.
Oferujemy:
Salary: Up to 130 PLN/h net (B2B).
Work model: Hybrid (50% remote / 2 to 3 days per week from the office).
Location: Warsaw, Poland.
Contract type: B2B contract (initial project duration from mid-August 2026 to mid-February 2027, with a high likelihood of extension).
Fast-track payments: Accelerated payment terms for B2B contractors.
🔍 Dekoder Ogłoszenia
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Strong, proven experience as an IT Analyst, System Analyst, Service Developer, or in a similar role.
Szukają kogoś z doświadczeniem, ale "podobna rola" może oznaczać, że akceptują szerszy zakres kompetencji niż tylko ścisłe IT Analyst.
🔴
Hands-on experience with BMC Remedy and BMC Remedy IT Service Management (ITSM).
To kluczowe wymaganie, które może oznaczać, że projekt jest mocno osadzony w ekosystemie BMC, co może być ograniczeniem dla osób bez tego doświadczenia.
🔴
Proactive mindset with strong ownership, problem-solving capabilities, and excellent stakeholder management skills.
Oczekują samodzielności i odpowiedzialności, co może oznaczać pracę pod presją czasu i konieczność samodzielnego rozwiązywania problemów bez stałego nadzoru.
🔴
Take end-to-end ownership of the service architecture, workflows, and integrations
Oznacza pełną odpowiedzialność za dany obszar, co może wiązać się z dużą presją i koniecznością podejmowania kluczowych decyzji.
🟡
join our client—a highly established and prominent organization in the banking industry.
Praca dla banku może oznaczać sztywne procesy, dużą biurokrację i potencjalnie wolniejsze tempo zmian w porównaniu do innych branż.