Senior Zendesk Architect (f/m/x)
⚲ Kraków
20 000 - 29 000 PLN (B2B)
Wymagania
- Zendesk Architect
- JavaScript
- Node.js
- React.js
- jQuery
- REST
- Zendesk Platform
- HTTP
- AJAX
- HTML5
- CSS3
- Object-Oriented Design
- Zendesk Sunshine
Opis stanowiska
O projekcie:
Join Client's Digital Growth Solutions team and play a key role in shaping the future of our global Customer Care ecosystem. We are looking for an experienced Zendesk Architect to lead the design, integration, and evolution of enterprise-scale Zendesk solutions supporting customers and support teams worldwide.
Wymagania:
- At least 8 years of IT experience, including a minimum of 5 years working with the Zendesk platform- Strong expertise in JavaScript, Node.js, React.js, and jQuery- Extensive experience with REST APIs, webhooks, and cloud system integrations- Solid knowledge of Zendesk Sunshine, Custom Objects, and data relationship modeling- Proficiency in HTML5, CSS3, AJAX, HTTP, and object-oriented design principles- Proven ability to translate business requirements into scalable technical solutions- Fluency in English- Working from the office in Cracow 2 days per weekNice-to-have requirements
- Experience with middleware solutions like Workato- Knowledge of Vue.js
Codzienne zadania:
- Design and architect solutions across Zendesk Support, Guide, and Talk
- Lead integrations between Zendesk and enterprise platforms such as Salesforce and AWS using REST APIs and middleware
- Drive the implementation of Zendesk Apps Framework (ZAF) and custom applications
- Define technical standards, best practices, and governance for development teams
- Optimize platform performance, scalability, and user experience
- Collaborate with cross-functional teams, including Salesforce Architects and AWS Developers
Join Client's Digital Growth Solutions team and play a key role in shaping the future of our global Customer Care ecosystem. We are looking for an experienced Zendesk Architect to lead the design, integration, and evolution of enterprise-scale Zendesk solutions supporting customers and support teams worldwide.
Wymagania:
- At least 8 years of IT experience, including a minimum of 5 years working with the Zendesk platform- Strong expertise in JavaScript, Node.js, React.js, and jQuery- Extensive experience with REST APIs, webhooks, and cloud system integrations- Solid knowledge of Zendesk Sunshine, Custom Objects, and data relationship modeling- Proficiency in HTML5, CSS3, AJAX, HTTP, and object-oriented design principles- Proven ability to translate business requirements into scalable technical solutions- Fluency in English- Working from the office in Cracow 2 days per weekNice-to-have requirements
- Experience with middleware solutions like Workato- Knowledge of Vue.js
Codzienne zadania:
- Design and architect solutions across Zendesk Support, Guide, and Talk
- Lead integrations between Zendesk and enterprise platforms such as Salesforce and AWS using REST APIs and middleware
- Drive the implementation of Zendesk Apps Framework (ZAF) and custom applications
- Define technical standards, best practices, and governance for development teams
- Optimize platform performance, scalability, and user experience
- Collaborate with cross-functional teams, including Salesforce Architects and AWS Developers
🔍 Dekoder Ogłoszenia
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play a key role in shaping the future of our global Customer Care ecosystem
Będziesz mieć wpływ na rozwój systemu, ale zakres tej roli może być ograniczony przez istniejące struktury i decyzje.
🔴
lead the design, integration, and evolution of enterprise-scale Zendesk solutions
Oczekuje się od Ciebie samodzielnego prowadzenia projektów, co może oznaczać dużą odpowiedzialność i presję.
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Proven ability to translate business requirements into scalable technical solutions
Musisz być w stanie zrozumieć potrzeby biznesowe i przekształcić je w praktyczne rozwiązania techniczne, co wymaga dobrych umiejętności komunikacyjnych i analitycznych.
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Define technical standards, best practices, and governance for development teams
Będziesz odpowiedzialny za ustalanie zasad pracy dla innych, co może wiązać się z koniecznością egzekwowania tych zasad.
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Collaborate with cross-functional teams, including Sale
Będziesz musiał efektywnie współpracować z różnymi działami, co może wymagać negocjacji i kompromisów.