Senior Zendesk Architect (f/m/x)
⚲ Kraków
20 000 - 29 000 PLN netto (B2B)
Wymagania
- HTTP
- JavaScript
- Ajax
- React.JS
- jQuery
- HTML5
- CSS3
- Node.js
- REST
- Object-Oriented Design
Opis stanowiska
Join Client's Digital Growth Solutions team and play a key role in shaping the future of our global Customer Care ecosystem. We are looking for an experienced Zendesk Architect to lead the design, integration, and evolution of enterprise-scale Zendesk solutions supporting customers and support teams worldwide.
Your tasks
• Design and architect solutions across Zendesk Support, Guide, and Talk
• Lead integrations between Zendesk and enterprise platforms such as Salesforce and AWS using REST APIs and middleware
• Drive the implementation of Zendesk Apps Framework (ZAF) and custom applications
• Define technical standards, best practices, and governance for development teams
• Optimize platform performance, scalability, and user experience
• Collaborate with cross-functional teams, including Salesforce Architects and AWS Developers
Requirements
• At least 8 years of IT experience, including a minimum of 5 years working with the Zendesk platform
• Strong expertise in JavaScript, Node.js, React.js, and jQuery
• Extensive experience with REST APIs, webhooks, and cloud system integrations
• Solid knowledge of Zendesk Sunshine, Custom Objects, and data relationship modeling
• Proficiency in HTML5, CSS3, AJAX, HTTP, and object-oriented design principles
• Proven ability to translate business requirements into scalable technical solutions
• Fluency in English
• Working from the office in Cracow 2 days per week
Nice-to-have requirements
• Experience with middleware solutions like Workato
• Knowledge of Vue.js
Your tasks
• Design and architect solutions across Zendesk Support, Guide, and Talk
• Lead integrations between Zendesk and enterprise platforms such as Salesforce and AWS using REST APIs and middleware
• Drive the implementation of Zendesk Apps Framework (ZAF) and custom applications
• Define technical standards, best practices, and governance for development teams
• Optimize platform performance, scalability, and user experience
• Collaborate with cross-functional teams, including Salesforce Architects and AWS Developers
Requirements
• At least 8 years of IT experience, including a minimum of 5 years working with the Zendesk platform
• Strong expertise in JavaScript, Node.js, React.js, and jQuery
• Extensive experience with REST APIs, webhooks, and cloud system integrations
• Solid knowledge of Zendesk Sunshine, Custom Objects, and data relationship modeling
• Proficiency in HTML5, CSS3, AJAX, HTTP, and object-oriented design principles
• Proven ability to translate business requirements into scalable technical solutions
• Fluency in English
• Working from the office in Cracow 2 days per week
Nice-to-have requirements
• Experience with middleware solutions like Workato
• Knowledge of Vue.js
🔍 Dekoder Ogłoszenia
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play a key role in shaping the future of our global Customer Care ecosystem
Twoje decyzje będą miały duży wpływ na kierunek rozwoju systemu, ale niekoniecznie będziesz mieć pełną autonomię.
🔴
lead the design, integration, and evolution of enterprise-scale Zendesk solutions
Oczekuje się od Ciebie samodzielnego prowadzenia projektów i podejmowania kluczowych decyzji technicznych.
🔴
Define technical standards, best practices, and governance for development teams
Będziesz odpowiedzialny za ustalanie zasad pracy dla innych programistów, co może wiązać się z koniecznością wprowadzania zmian i egzekwowania ich.
🟡
Proven ability to translate business requirements into scalable technical solutions
Musisz być w stanie zrozumieć potrzeby biznesowe i przekształcić je w konkretne, działające rozwiązania techniczne.
🟡
Working from the office in Cracow 2 days per week
Wymagana obecność w biurze dwa razy w tygodniu, co oznacza konieczność dojazdów i pracy stacjonarnej.