ServiceNow Platform Architect
⚲ Warszawa
Do uzgodnienia
Wymagania
- ServiceNow
Opis stanowiska
Do you want to shape how ServiceNow is used across the enterprise to drive transformation?
We are looking for a ServiceNow Platform Architect to join our CIT team in Warsaw. In this role, you will play a key part in shaping and governing the ServiceNow architecture in a greenfield environment, with direct influence on how the platform is designed, built and evolved across the organization.
You will design scalable cross-module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future-ready setup in a regulated environment. You will work closely with the Platform Owner, Enterprise Architecture, Product Owner and key business stakeholders as part of a structured design authority, helping to build a strong and sustainable platform foundation in a complex enterprise landscape.
This role will also support the transformation from legacy service management and governance tooling into a standardized, scalable and future-ready ServiceNow platform model.
What You Will Do
• shape and assure the technical architecture of the ServiceNow platform, with a strong focus on stability, performance, security and maintainability
• ensure the ServiceNow platform architecture aligns with business strategy and supports secure, scalable and future-ready solutions
• define and maintain the technical architecture roadmap and provide architecture input into platform release planning
• identify opportunities to maximize value from ServiceNow investments and improve service delivery through automation and standardization
• define platform and data architecture standards, patterns and documentation, ensuring design consistency and data integrity across the platform
• guide teams through solution design, technical delivery and environment strategy, ensuring alignment with architectural standards
• enforce technical governance across the platform through defined standards, architecture reviews and design authority practices
• design cross-module solutions across ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end-to-end consistency and appropriate integration patterns
• define and drive the CMDB and service modelling strategy (CSDM) and provide architecture oversight for CMDB health and evolution
• act as a trusted advisor by translating business requirements into effective ServiceNow solutions and clearly communicating architectural decisions and trade-offs to technical and non-technical stakeholders
• drive solution direction in close collaboration with the Platform Owner and Enterprise Architecture, ensuring alignment with governance, security and overall platform strategy
• help ensure that legacy requirements are appropriately challenged and that the target platform evolves through standardization, simplification and scalable design principles
What You Bring
• bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience
• 8+ years of ServiceNow experience, including substantial architecture responsibility in complex enterprise environments
• strong experience designing ServiceNow solutions in organizations with demanding compliance, audit and governance requirements
• CSA certification is mandatory
• additional certifications such as CAD, CIS ITSM or other relevant CIS certifications are strongly preferred
• strong understanding of ServiceNow implementation strategies, architectural best practices and platform governance
• certifications such as CIS CSM, CIS GRC, CIS SecOps are preferred
• CTA or CMA certifications are a strong advantage
• experience with AI is a strong plus
• experience with Git is preferred
• proven ability to design secure and compliant integrations, as well as enterprise-scale workflows
• experience designing CMDB/CSDM models integrated with BMC Discovery in complex enterprise environments is preferred
• experience contributing to Design Authority reviews and ensuring alignment with enterprise architecture and platform strategy is a strong plus
• experience in highly regulated environments is preferred
• fluent English communication skills, written and spoken
• German language skills are preferred
What We Offer
• Hybrid model up to 40% working from home
• Private Medical care and life insurance
• Meal, transportation and electricity allowance
• Sport card
• Cinema tickets, Benefit System points
• Up to 20 days working from abroad / Day for U
• Access to technical and language learning platforms
We are looking for a ServiceNow Platform Architect to join our CIT team in Warsaw. In this role, you will play a key part in shaping and governing the ServiceNow architecture in a greenfield environment, with direct influence on how the platform is designed, built and evolved across the organization.
You will design scalable cross-module solutions and drive standards, governance and best practices across the platform, ensuring a secure, compliant and future-ready setup in a regulated environment. You will work closely with the Platform Owner, Enterprise Architecture, Product Owner and key business stakeholders as part of a structured design authority, helping to build a strong and sustainable platform foundation in a complex enterprise landscape.
This role will also support the transformation from legacy service management and governance tooling into a standardized, scalable and future-ready ServiceNow platform model.
What You Will Do
• shape and assure the technical architecture of the ServiceNow platform, with a strong focus on stability, performance, security and maintainability
• ensure the ServiceNow platform architecture aligns with business strategy and supports secure, scalable and future-ready solutions
• define and maintain the technical architecture roadmap and provide architecture input into platform release planning
• identify opportunities to maximize value from ServiceNow investments and improve service delivery through automation and standardization
• define platform and data architecture standards, patterns and documentation, ensuring design consistency and data integrity across the platform
• guide teams through solution design, technical delivery and environment strategy, ensuring alignment with architectural standards
• enforce technical governance across the platform through defined standards, architecture reviews and design authority practices
• design cross-module solutions across ITSM, CMDB/CSDM, IRM/GRC, CSM, HRSD and related platform capabilities, ensuring end-to-end consistency and appropriate integration patterns
• define and drive the CMDB and service modelling strategy (CSDM) and provide architecture oversight for CMDB health and evolution
• act as a trusted advisor by translating business requirements into effective ServiceNow solutions and clearly communicating architectural decisions and trade-offs to technical and non-technical stakeholders
• drive solution direction in close collaboration with the Platform Owner and Enterprise Architecture, ensuring alignment with governance, security and overall platform strategy
• help ensure that legacy requirements are appropriately challenged and that the target platform evolves through standardization, simplification and scalable design principles
What You Bring
• bachelor’s degree in Computer Science, IT or a related field, or equivalent practical experience
• 8+ years of ServiceNow experience, including substantial architecture responsibility in complex enterprise environments
• strong experience designing ServiceNow solutions in organizations with demanding compliance, audit and governance requirements
• CSA certification is mandatory
• additional certifications such as CAD, CIS ITSM or other relevant CIS certifications are strongly preferred
• strong understanding of ServiceNow implementation strategies, architectural best practices and platform governance
• certifications such as CIS CSM, CIS GRC, CIS SecOps are preferred
• CTA or CMA certifications are a strong advantage
• experience with AI is a strong plus
• experience with Git is preferred
• proven ability to design secure and compliant integrations, as well as enterprise-scale workflows
• experience designing CMDB/CSDM models integrated with BMC Discovery in complex enterprise environments is preferred
• experience contributing to Design Authority reviews and ensuring alignment with enterprise architecture and platform strategy is a strong plus
• experience in highly regulated environments is preferred
• fluent English communication skills, written and spoken
• German language skills are preferred
What We Offer
• Hybrid model up to 40% working from home
• Private Medical care and life insurance
• Meal, transportation and electricity allowance
• Sport card
• Cinema tickets, Benefit System points
• Up to 20 days working from abroad / Day for U
• Access to technical and language learning platforms
🔍 Dekoder Ogłoszenia
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greenfield environment
Oznacza to, że projekt jest nowy i nie ma jeszcze ugruntowanych procesów ani istniejącej infrastruktury, co może wiązać się z budowaniem wszystkiego od podstaw.
🔴
direct influence on how the platform is designed, built and evolved
Daje to poczucie dużej swobody i wpływu, ale może też oznaczać odpowiedzialność za podejmowanie kluczowych decyzji w niepewnym lub wczesnym etapie rozwoju.
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structured design authority
Sugestia formalnego procesu decyzyjnego, który może oznaczać biurokrację i potrzebę przekonywania wielu interesariuszy do swoich pomysłów.
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transformation from legacy service management and governance tooling
Wskazuje na konieczność migracji i integracji z istniejącymi, często przestarzałymi systemami, co może być technicznie wymagające i czasochłonne.
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identify opportunities to maximize value from Service
Choć brzmi to pozytywnie, może oznaczać ciągłe poszukiwanie sposobów na optymalizację i usprawnienia, co może generować dodatkowe zadania.