Zendesk Architect
⚲ Krakow
Do uzgodnienia
Wymagania
- JavaScript
- Node.js
- React
- AWS
Opis stanowiska
The Zendesk Architect will work as part of the Digital Growth Solutions team to lead the architectural design and strategic evolution of the
Customer Care ecosystem. You will be responsible for defining how Zendesk integrates with the other enterprise systems, ensuring a seamless, high-performance experience for agents and customers globally.
In this role, you will act as the technical authority for the Zendesk platform, steering complex projects from requirement analysis to global deployment. You will:
-
Strategic Architecting: Design end-to-end solutions for Zendesk Support, Guide, and Talk, specializing in the transition from legacy objects to Custom Objects v2.
-
System Integration: Lead the design of complex integration patterns between Zendesk and boundary systems (Salesforce, AWS Aurora) using REST APIs and middleware like Workato.
-
Warranty Ecosystem Leadership: Oversee the implementation of the Zendesk Apps Framework (ZAF) to display real-time warranty data from the AWS SoR, ensuring "In Warranty" badges and expiration dates are accurate without local calculation lag.
-
Technical Governance: Establish coding standards and best practices for custom application development using React.js, Node.js, and Vue.js.
-
Performance Optimization: Address architectural gaps such as "multi-hop async chains" and design UX fallback strategies to maintain system stability during high-volume data syncs.
Cross-Functional Collaboration: Partner with Salesforce Architects and AWS Developers to ensure data consistency across the unified System of Record (SoR).
Customer Care ecosystem. You will be responsible for defining how Zendesk integrates with the other enterprise systems, ensuring a seamless, high-performance experience for agents and customers globally.
In this role, you will act as the technical authority for the Zendesk platform, steering complex projects from requirement analysis to global deployment. You will:
-
Strategic Architecting: Design end-to-end solutions for Zendesk Support, Guide, and Talk, specializing in the transition from legacy objects to Custom Objects v2.
-
System Integration: Lead the design of complex integration patterns between Zendesk and boundary systems (Salesforce, AWS Aurora) using REST APIs and middleware like Workato.
-
Warranty Ecosystem Leadership: Oversee the implementation of the Zendesk Apps Framework (ZAF) to display real-time warranty data from the AWS SoR, ensuring "In Warranty" badges and expiration dates are accurate without local calculation lag.
-
Technical Governance: Establish coding standards and best practices for custom application development using React.js, Node.js, and Vue.js.
-
Performance Optimization: Address architectural gaps such as "multi-hop async chains" and design UX fallback strategies to maintain system stability during high-volume data syncs.
Cross-Functional Collaboration: Partner with Salesforce Architects and AWS Developers to ensure data consistency across the unified System of Record (SoR).
🔍 Dekoder Ogłoszenia
🔴
lead the architectural design and strategic evolution of the Customer Care ecosystem
Oczekuje się, że będziesz nie tylko projektować, ale także aktywnie kształtować przyszłość całego ekosystemu obsługi klienta, co może oznaczać znaczną odpowiedzialność i potrzebę długoterminowego planowania.
🔴
technical authority for the Zendesk platform
Będziesz główną osobą decyzyjną w sprawach technicznych dotyczących Zendesk, co wymaga głębokiej wiedzy i umiejętności przekonywania innych.
🔴
steering complex projects from requirement analysis to global deployment
Obejmuje to pełną odpowiedzialność za projekty, od początkowych wymagań po wdrożenie na skalę globalną, co może być bardzo czasochłonne i stresujące.
🔴
specializing in the transition from legacy objects to Custom Objects v2
Przejście z przestarzałych rozwiązań na nowe może być skomplikowane i wymagać rozwiązywania problemów związanych z kompatybilnością i migracją danych.
🔴
design UX fallback strategies to maintain system stability during high-volume data syncs
Wymaga to przewidywania i zapobiegania problemom z wydajnością podczas intensywnych operacji, co sugeruje, że system może być już obciążony lub podatny na problemy.