Business Analysts – Payments Operations Transformation
⚲ Krakow
Do uzgodnienia
Wymagania
- Documentation
- Operations
- Artificial Intelligence (AI)
- Business Analysis
- Payment systems
- Microsoft Dynamics
- Microsoft Platform
- Anti Money Laundering (AML)
- automation
- Sanctions (Regulatory Compliance)
Opis stanowiska
Details:
Contract: B2B, 12 months + possible extensions
Set-up: Hybrid, 6 days in a month, Cracow’s office
Rate: up to 125 PLN net per hour
Summary
The role focuses on driving transformation within global Payments Operations by partnering with stakeholders to redesign workflows and operating models, ensuring efficient operations and the integration of new technology.
Main Responsibilities:
• Lead workshops with Operations, Product, and Technology stakeholders to understand current ways of working.
• Challenge existing processes and assumptions rather than simply documenting them.
• Design future-state operating models across Payments Operations.
• Redesign end-to-end operational workflows to improve efficiency, scalability, and customer outcomes.
• Identify opportunities for automation, AI, and process optimisation.
• Produce clear operating model documentation, process maps, and business requirements where appropriate.
• Partner with Product Owners supporting delivery of the new payments platform.
• Help drive organisational change by bringing together business and technology teams around a common vision.
Key Requirements:
• Experience in transformation consulting within Payments environments.
• Proven ability to redesign operational workflows within Payments Operations.
• Experience in leading business process transformation.
• Ability to confidently challenge SMEs and influence senior stakeholders.
• Experience in balancing industry best practices with innovative thinking.
• Ability to work across complex operational functions to design effective workflows.
Nice to Have:
• Familiarity with payments processing, payment investigations, and sanctions screening.
• Experience with AI and automation projects in operational contexts.
• Knowledge of financial crime operations and AML processes.
Other Details:
Domain Experience: Payments Processing, Payment Investigations, Sanctions & Name Screening.
Location: Not specified.
Project Type: Major transformation program
Team Dynamics: Collaboration with various business and technology teams.
Contract: B2B, 12 months + possible extensions
Set-up: Hybrid, 6 days in a month, Cracow’s office
Rate: up to 125 PLN net per hour
Summary
The role focuses on driving transformation within global Payments Operations by partnering with stakeholders to redesign workflows and operating models, ensuring efficient operations and the integration of new technology.
Main Responsibilities:
• Lead workshops with Operations, Product, and Technology stakeholders to understand current ways of working.
• Challenge existing processes and assumptions rather than simply documenting them.
• Design future-state operating models across Payments Operations.
• Redesign end-to-end operational workflows to improve efficiency, scalability, and customer outcomes.
• Identify opportunities for automation, AI, and process optimisation.
• Produce clear operating model documentation, process maps, and business requirements where appropriate.
• Partner with Product Owners supporting delivery of the new payments platform.
• Help drive organisational change by bringing together business and technology teams around a common vision.
Key Requirements:
• Experience in transformation consulting within Payments environments.
• Proven ability to redesign operational workflows within Payments Operations.
• Experience in leading business process transformation.
• Ability to confidently challenge SMEs and influence senior stakeholders.
• Experience in balancing industry best practices with innovative thinking.
• Ability to work across complex operational functions to design effective workflows.
Nice to Have:
• Familiarity with payments processing, payment investigations, and sanctions screening.
• Experience with AI and automation projects in operational contexts.
• Knowledge of financial crime operations and AML processes.
Other Details:
Domain Experience: Payments Processing, Payment Investigations, Sanctions & Name Screening.
Location: Not specified.
Project Type: Major transformation program
Team Dynamics: Collaboration with various business and technology teams.
🔍 Dekoder Ogłoszenia
🔴
Lead workshops with Operations, Product, and Technology stakeholders to understand current ways of working.
Będziesz musiał organizować i prowadzić spotkania z różnymi działami, aby zebrać informacje, co może być czasochłonne i wymagać umiejętności mediacji.
🔴
Challenge existing processes and assumptions rather than simply documenting them.
Oczekuje się od Ciebie aktywnego kwestionowania status quo i proponowania zmian, a nie tylko biernego spisywania obecnych procedur.
🟡
Partner with Product Owners supporting delivery of the new payments platform.
Będziesz ściśle współpracować z Product Ownerami, co może oznaczać konieczność dostosowywania się do ich priorytetów i harmonogramów.
🔴
Help drive organisational change by bringing together business and technology teams around a common vision.
Twoim zadaniem będzie nie tylko analiza, ale także aktywne wpływanie na kulturę organizacyjną i sposób współpracy między działami.
🔴
Experience in balancing industry best practices with innovative thinking
Musisz umieć stosować sprawdzone metody, ale jednocześnie nie bać się proponować niestandardowych rozwiązań, co może być trudne w praktyce.