CTS Analyst

O projekcie:
At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe. 

 

Join Us as a CTS Analyst!

Are you passionate about providing exceptional technical support, improving processes, and working in a dynamic environment? We are looking for a CTS Analyst to join our client's technology services team and help ensure secure, efficient, and scalable solutions for our colleagues.

About the Role

As a Colleague Technology Services Analyst, you will work within an agile team to manage internal infrastructure, SaaS applications, and device systems. You’ll play a key role in optimizing technology operations, supporting end-users, and implementing process automation for greater efficiency and security.

This role is ideal for self-starters who enjoy combining technical expertise with collaboration, problem-solving, and continuous improvement.

Sounds like your kind of challenge? 

What you get in return

- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
- Hybrid work setup – 2 days per month required on-site in Warsaw
- Collaborative team culture – work alongside experienced professionals eager to share knowledge 
- Continuous development – access to training platforms and growth opportunities 
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more 
- High quality equipment – laptop and essential software provided

Wymagania:
- Technical knowledge in administration of tools and platforms such as:

- Jamf Pro, macOS Administration, Google Workspace, Slack, Atlassian (Jira, Confluence, Jira Service Management), and SSO Management.

- Understanding of Information Security fundamentals and security controls.
- Self-driven learner with an ability to adapt quickly and collaborate effectively in agile environments.
- Ability to analyze and automate processes using workflow automation tools.
- Strong prioritization and decision-making skills, with a positive, service-oriented attitude.
- Excellent communication skills for clear and effective messaging across teams.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Codzienne zadania:
- Provide technical support for employees via the Service Desk platform, ensuring smooth day-to-day operations.
- Maintain and manage devices to ensure security and compliance with remote and enterprise policies.
- Execute tasks and projects designed to improve security and operational efficiency.
- Work closely with teams such as Service Management, Security, Engineering, and HR to maintain technology performance.
- Create and maintain accurate asset records and operational documentation.
- Identify opportunities for automation and workflow improvements, helping scale operations.
- Ensure systems conform to internal security policies, privacy regulations, and best practices.