Data Analyst
⚲ Kraków
25 000 - 29 000 PLN (B2B)
Wymagania
- Data visualization
- Dashboarding
- ServiceNow
- Jira
- Looker Studio
- SQL
- Data analysis
- Agile
- Splunk (nice to have)
- Python (nice to have)
Opis stanowiska
O projekcie:
📍 Client & contract: lead international bank | B2B
🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers
🗺️ Hybrid work: 6 days per month from the office in Cracow
About the project:
We are looking for a Data Analyst
who can turn complex operational and user experience data into
practical insights that improve internal technology services. In this
role, you will work closely with cross-functional teams to understand
how users interact with IT services, identify friction points, and build
clear visibility around service performance. This is a strong
opportunity for someone who enjoys combining analytics, dashboard
creation, and process automation to influence how digital services
evolve.
What's in it for you:
- Prestigious position at one of the world's largest banks
- Stable, long-term projects
- Competitive salary with a B2B contract
- Hybrid work (6 days per month from the office in Cracow) and flexible working hours
- Private healthcare and multisport card
- Personal growth and development opportunities with the possibility to rotate between projects
- Referral program and company events
- Convenient parking
Wymagania:
- Experience of data visualization tools and dashboard design- Strong analytical and problem-solving skills, with the ability to make data-driven decisions- Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL- An automation focused mindset - Python and Splunk are nice to have- Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders- Knowledge of Agile methodologies and project management frameworks- Familiarity with emerging technologies and industry trends
Codzienne zadania:
- Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
- Define and maintain key metrics for tracking customer IT journeys and service performance
- Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
- Translate data into clear, actionable recommendations for operational and strategic improvements
- Design and maintain dashboards that clearly communicate performance and experience metrics
- Present insights in a clear and accessible way
📍 Client & contract: lead international bank | B2B
🗣️ Recruitment: phone screen with our recruiter + on on-line meeting with the hiring managers
🗺️ Hybrid work: 6 days per month from the office in Cracow
About the project:
We are looking for a Data Analyst
who can turn complex operational and user experience data into
practical insights that improve internal technology services. In this
role, you will work closely with cross-functional teams to understand
how users interact with IT services, identify friction points, and build
clear visibility around service performance. This is a strong
opportunity for someone who enjoys combining analytics, dashboard
creation, and process automation to influence how digital services
evolve.
What's in it for you:
- Prestigious position at one of the world's largest banks
- Stable, long-term projects
- Competitive salary with a B2B contract
- Hybrid work (6 days per month from the office in Cracow) and flexible working hours
- Private healthcare and multisport card
- Personal growth and development opportunities with the possibility to rotate between projects
- Referral program and company events
- Convenient parking
Wymagania:
- Experience of data visualization tools and dashboard design- Strong analytical and problem-solving skills, with the ability to make data-driven decisions- Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL- An automation focused mindset - Python and Splunk are nice to have- Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders- Knowledge of Agile methodologies and project management frameworks- Familiarity with emerging technologies and industry trends
Codzienne zadania:
- Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
- Define and maintain key metrics for tracking customer IT journeys and service performance
- Analyse user behaviour across IT services to identify trends, pain points and optimization opportunities
- Translate data into clear, actionable recommendations for operational and strategic improvements
- Design and maintain dashboards that clearly communicate performance and experience metrics
- Present insights in a clear and accessible way
🔍 Dekoder Ogłoszenia
🔴
turn complex operational and user experience data into practical insights that improve internal technology services
Oczekuje się, że będziesz samodzielnie analizować dane i proponować rozwiązania, a nie tylko raportować.
🔴
work closely with cross-functional teams
Przygotuj się na częste spotkania i komunikację z wieloma różnymi działami, co może być czasochłonne.
🔴
build clear visibility around service performance
Prawdopodobnie będziesz odpowiedzialny za tworzenie i utrzymanie dashboardów oraz raportów.
🔴
Personal growth and development opportunities with the possibility to rotate between projects
Może to oznaczać, że projekty są krótkoterminowe lub że firma nie ma jasno zdefiniowanych ścieżek kariery.
🔴
Competitive salary with a B2B contract
Wynagrodzenie jest konkurencyjne, ale umowa B2B oznacza brak płatnych urlopów i innych świadczeń pracowniczych.