L3 Engineer – Google Workspace Administration RFP-261239-1

Summary
The main function of the L3 Engineer role is to manage and support Google Workspace administration with knowledge of Microsoft 365 environments, ensuring optimal productivity and user satisfaction across cloud-based services.
Responsibilities:
• Serve as the primary point of contact for advanced Google Workspace administration, including user and group management, security configurations, and troubleshooting.
• Provide L3 support for escalated issues related to Google Workspace applications (Gmail, Drive, Calendar, Meet, etc.).
• Assist with the integration and coexistence of Google Workspace and Microsoft 365 environments.
• Support Microsoft 365 administration tasks as needed, including Exchange Online, SharePoint, and Teams.
• Implement and maintain security best practices, compliance policies, and data loss prevention measures across both platforms.
• Collaborate with IT teams to plan and execute migrations, upgrades, and new feature rollouts.
• Develop and maintain technical documentation, procedures, and knowledge base articles.
• Train and mentor L1/L2 support staff on Google Workspace and Microsoft 365 operations.
• Monitor system performance, usage, and security alerts, responding proactively to potential issues.
• Participate in on-call rotation and provide after-hours support as required.
Must Haves:
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of hands-on experience administering Google Workspace in a mid-to-large enterprise environment.
• Working knowledge of Microsoft 365 administration, with exposure to Exchange Online, SharePoint, and Teams.
• Strong troubleshooting and problem-solving skills.
• Experience with identity and access management, SSO, and security controls.
• Familiarity with scripting (e.g., PowerShell, Google Apps Script) is a plus.
• Excellent communication and documentation skills.
• Ability to work independently and as part of a global team.
Nice to Haves:
• Google Workspace Administrator certification.
• Microsoft 365 Certified: Fundamentals or higher.
• Experience with hybrid cloud environments and migration projects.
• Knowledge of ITIL processes.
Other Details:
• Category 1: Project Context - The role involves managing cloud-based collaboration platforms for a seamless user experience.
• Category 2: Team Structure - The Engineers will work as part of an IT team to support user operations.
Reason (Must Have):
• Bachelor’s degree: Essential for understanding complex IT concepts and collaborating effectively.
• 3+ years experience in Google Workspace: Necessary to handle advanced administrative tasks and troubleshoot effectively.
• Working knowledge of Microsoft 365: Integration tasks require familiarity with both environments.
• Strong troubleshooting skills: Critical for resolving L3 support issues promptly.
• Identity/access management experience: Important for implementing security measures efficiently.
Reason (Nice to Have):
• Google Workspace Administrator certification: Demonstrates a validated level of expertise, enhancing trust with users.
• Microsoft certification: Indicates a broader understanding of Microsoft environments, beneficial for integration.
• Experience with hybrid environments: Provides insight into complex migration scenarios.
• Knowledge of ITIL: Supports best practices in service management and operational efficiency.
Trust Score:
Score: High
Evidence: The job description includes detailed responsibilities, specific qualifications, and relevant technical details.
Sourcing Guidance
The job description provides good technical clarity for sourcing. Consider these potential recommendations to enhance the search:
• Recommendation: Search for candidates with experience in both Google Workspace and Microsoft 365 administration. Rationale: Candidates skilled in both platforms will be crucial for integration tasks.
• Recommendation: Look for candidates with hybrid cloud environment experience. Rationale: This experience is valuable for understanding migration and coexistence challenges.
• Recommendation: Emphasize the importance of communication skills during candidate screenings. Rationale: Clear communication is essential for IT roles that involve user training and support.