Vendor Performance Analyst – Technology and Risk

Unleash impact in vendor performance management — drive excellence through data, governance, and strategic insights!
Krakow-based opportunity with hybrid work model (up to 3 remote days per week).
As a Vendor Performance Analyst – Technology and Risk, you will be working for our client within the GCIO's Chief Technology Office (CTO). You will support vendor management functions, ensuring third-party services meet performance, governance, and remediation standards, thereby contributing to operational excellence and risk mitigation. This role offers a path to advance your career amidst dynamic, innovative teams dedicated to delivering impactful technological solutions.

Your main responsibilities:
• Support the design, implementation, and ongoing enhancement of the CTO vendor performance framework aligned with Group standards.
• Assist in developing, validating, and managing scorecards, and prepare governance meeting support across the vendor portfolio.
• Coordinate vendor performance reviews, ensuring actions are effectively tracked, escalated, and resolved.
• Support the implementation of formal remediation plans for vendors in breach, and help transform service failures into measurable recovery outcomes.
• Contribute to aggregate risk, spend, and performance data analysis, fostering a culture of continuous trend monitoring and improvement.
• Facilitate the interface between Vendor Management Office (VMO) and Operations Management on performance-related topics, TPS processes, and MIS reporting.
• Support the Vendor Performance Lead and team in enhancing delivery quality and expanding capabilities.

You're ideal for this role if you have:
• At least 3 years of experience in vendor performance management, operational analysis, or related fields.
• Strong stakeholder management skills, comfortable working across Operations, Finance, Architecture, and Risk functions.
• Advanced analytical skills with the ability to work with detailed data and synthesize key messages clearly.
• Excellent written and verbal communication skills, capable of producing high-standard reports and governance packs.
• A process improvement mindset, proactively identifying opportunities for standardization and simplification.
• Resilience and structured approach in managing competing priorities across a multi-geography environment.

It is a strong plus if you have:
• Experience with FSA/FSW frameworks.
• Exposure to vendor consolidation projects, contract renegotiation, or cost optimization initiatives.

Language Required for the role:
• Fluent English (spoken and written).

Eligibility for the role:
• Only candidates with an existing legal right to work in the European Union will be considered for this role.
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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.