IT Service Delivery Intern
Beiersdorf Shared Services Poland
⚲ Warszawa
35 - 35 zł gross
Wymagania
- ServiceNow (nice to have)
- Microsoft Intune (nice to have)
- Active Directory (nice to have)
Opis stanowiska
Wymagania:
- • Student or graduate in Information Technology, Computer Science, Engineering, or a related field.
- • Interest in IT technologies and a willingness to develop in the field of end-user support.
- • Strong analytical and problem-solving skills.
- • Self-motivation, responsibility, and good organizational skills.
- • Excellent communication skills and the ability to work effectively with business users.
- Basic knowledge of:
- • Windows operating systems,
- • Microsoft 365 applications,
- • Computer hardware and mobile devices,
- • Computer networking fundamentals.
- Language requirements:
- • English proficiency at a minimum B2 level, enabling effective written and verbal communication, collaboration with international teams, understanding technical documentation, and supporting English-speaking users.
- • Polish proficiency, enabling effective communication with local users and stakeholders, providing day-to-day support, and working with Polish-language documentation.
- Nice to Have
- • Knowledge of ServiceNow, Microsoft Intune, or Active Directory.
- • Experience working in an international environment.
- • Previous experience gained through university projects, internships, or part-time IT-related work.
O firmie:
- At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
- Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Zakres obowiązków:
- Provide support to office users with their daily IT-related issues.
- Diagnose and resolve problems related to computer hardware, mobile phones, and peripheral devices.
- Support users with Microsoft 365 services (Outlook, Teams, OneDrive, Office).
- Assist with network devices and IT infrastructure support.
- Provide technical support for meeting rooms and video conferencing systems.
- Prepare, configure, and distribute IT equipment to employees.
- Maintain inventory records of IT and mobile devices.
- Collaborate with local and international IT teams.
- Participate in projects focused on improving and enhancing IT services.
Oferujemy:
- The opportunity to gain practical experience in a global organization.
- Work in a modern office located in Varso Tower.
- Hands-on exposure to modern technologies and IT solutions.
- Support from experienced professionals and the opportunity to learn from IT experts.
- Development of technical and business skills that will provide a strong foundation for your future career.
- Flexible working hours with a start time between 7:30 AM and 9:30 AM
- Competitive hourly rate of PLN 35 gross
- Hybrid working model with the possibility to work from home up to two days per week after the onboarding period
- Opportunity to work in an international environment
- Employee store offering NIVEA, Bambino, and Eucerin products at preferential prices
- Company-wide integration and networking events
- Employee referral program
- Quarterly gift packages featuring products from our brands
- Opportunities to participate in charitable initiatives and employee volunteering programs
- • Student or graduate in Information Technology, Computer Science, Engineering, or a related field.
- • Interest in IT technologies and a willingness to develop in the field of end-user support.
- • Strong analytical and problem-solving skills.
- • Self-motivation, responsibility, and good organizational skills.
- • Excellent communication skills and the ability to work effectively with business users.
- Basic knowledge of:
- • Windows operating systems,
- • Microsoft 365 applications,
- • Computer hardware and mobile devices,
- • Computer networking fundamentals.
- Language requirements:
- • English proficiency at a minimum B2 level, enabling effective written and verbal communication, collaboration with international teams, understanding technical documentation, and supporting English-speaking users.
- • Polish proficiency, enabling effective communication with local users and stakeholders, providing day-to-day support, and working with Polish-language documentation.
- Nice to Have
- • Knowledge of ServiceNow, Microsoft Intune, or Active Directory.
- • Experience working in an international environment.
- • Previous experience gained through university projects, internships, or part-time IT-related work.
O firmie:
- At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.
- Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live a culture of inclusion, respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Zakres obowiązków:
- Provide support to office users with their daily IT-related issues.
- Diagnose and resolve problems related to computer hardware, mobile phones, and peripheral devices.
- Support users with Microsoft 365 services (Outlook, Teams, OneDrive, Office).
- Assist with network devices and IT infrastructure support.
- Provide technical support for meeting rooms and video conferencing systems.
- Prepare, configure, and distribute IT equipment to employees.
- Maintain inventory records of IT and mobile devices.
- Collaborate with local and international IT teams.
- Participate in projects focused on improving and enhancing IT services.
Oferujemy:
- The opportunity to gain practical experience in a global organization.
- Work in a modern office located in Varso Tower.
- Hands-on exposure to modern technologies and IT solutions.
- Support from experienced professionals and the opportunity to learn from IT experts.
- Development of technical and business skills that will provide a strong foundation for your future career.
- Flexible working hours with a start time between 7:30 AM and 9:30 AM
- Competitive hourly rate of PLN 35 gross
- Hybrid working model with the possibility to work from home up to two days per week after the onboarding period
- Opportunity to work in an international environment
- Employee store offering NIVEA, Bambino, and Eucerin products at preferential prices
- Company-wide integration and networking events
- Employee referral program
- Quarterly gift packages featuring products from our brands
- Opportunities to participate in charitable initiatives and employee volunteering programs
🔍 Dekoder Ogłoszenia
🔴
willingness to develop in the field of end-user support
Oczekuje się, że będziesz głównie zajmować się rozwiązywaniem podstawowych problemów użytkowników, a rozwój będzie polegał na nauce tych zadań.
🔴
Strong analytical and problem-solving skills
Będziesz musiał samodzielnie diagnozować i rozwiązywać problemy techniczne, często bez szczegółowych instrukcji.
🔴
Self-motivation, responsibility, and good organizational skills
Oczekuje się, że będziesz pracować samodzielnie, dotrzymywać terminów i efektywnie zarządzać swoimi zadaniami bez ciągłego nadzoru.
🔴
Excellent communication skills and the ability to work effectively with business users
Będziesz musiał jasno i cierpliwie tłumaczyć kwestie techniczne osobom nietechnicznym, często w stresujących sytuacjach.
🔴
Basic knowledge of: Windows operating systems, Microsoft 365 applications, Computer hardware and mobile devices, Computer networking fundamentals
Oczekuje się, że posiadasz już solidne podstawy w tych obszarach, a nie dopiero zaczniesz się uczyć.