IT Service Manager
⚲ Kraków
15 025 - 19 000 PLN brutto (UoP)
Wymagania
- MS Excel
- Confluence
- SharePoint
Opis stanowiska
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
Dynamic & encouraging work environment – employees are at the center. We value every individual & support initiative, promoting agility & work/life balance.
We are currently seeking an experienced professional to join our team in the role of IT Service Manager working mainly for the Swiss Market.
What you’ll do
• IT Controls and KCI, cost allocations and recharges to Business entities
• Cloud, Data and Outsourcing governance
• IT Applications consumed by Swiss Business entities, IT Impairments linked to the consuming Business entities
• Major IT Deliveries impacting the Business entities, IT Delivery Services materiality assessments
• Intra Group Service Agreement breaks
• Records Management for the IT department in Switzerland
• Swiss IT Procedure recertification, swiss hosted vulnerabilities management
What you need to have to succeed in this role
• Highly organised with strong administrative knowledge and skills
• Efficiency across Microsoft Office Excel, Confluence and SharePoint
• Significant demonstrable experience of working in a change environment, either in a portfolio or programme/project office or in a delivery capacity
• Financial Services / Banking knowledge
• Good planning & time management skills with the ability to prioritise multiple tasks effectively
• Be self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability.
• Display good negotiation and influencing skills and can use these skills appropriately even under pressure.
What we offer
The pay range for this role is 15025 PLN - 19000 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test
• Telephone screen
• Interview with the hiring manager
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
Dynamic & encouraging work environment – employees are at the center. We value every individual & support initiative, promoting agility & work/life balance.
We are currently seeking an experienced professional to join our team in the role of IT Service Manager working mainly for the Swiss Market.
What you’ll do
• IT Controls and KCI, cost allocations and recharges to Business entities
• Cloud, Data and Outsourcing governance
• IT Applications consumed by Swiss Business entities, IT Impairments linked to the consuming Business entities
• Major IT Deliveries impacting the Business entities, IT Delivery Services materiality assessments
• Intra Group Service Agreement breaks
• Records Management for the IT department in Switzerland
• Swiss IT Procedure recertification, swiss hosted vulnerabilities management
What you need to have to succeed in this role
• Highly organised with strong administrative knowledge and skills
• Efficiency across Microsoft Office Excel, Confluence and SharePoint
• Significant demonstrable experience of working in a change environment, either in a portfolio or programme/project office or in a delivery capacity
• Financial Services / Banking knowledge
• Good planning & time management skills with the ability to prioritise multiple tasks effectively
• Be self-motivated and able to work independently, and under own initiative with a sense of ownership and accountability.
• Display good negotiation and influencing skills and can use these skills appropriately even under pressure.
What we offer
The pay range for this role is 15025 PLN - 19000 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test
• Telephone screen
• Interview with the hiring manager
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
🔍 Dekoder Ogłoszenia
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Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential.
To ogólny, marketingowy slogan mający na celu przyciągnięcie uwagi, a nie konkretny opis stanowiska czy możliwości rozwoju.
🟡
Dynamic & encouraging work environment – employees are at the center. We value every individual & support initiative, promoting agility & work/life balance.
Może oznaczać zarówno faktyczne wsparcie i elastyczność, jak i standardowe hasła korporacyjne, które nie zawsze przekładają się na rzeczywistość.
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IT Controls and KCI, cost allocations and recharges to Business entities
Oznacza odpowiedzialność za zarządzanie kosztami IT, ich alokację i rozliczanie z jednostkami biznesowymi, co może być skomplikowanym procesem administracyjnym.
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Cloud, Data and Outsourcing governance
Wskazuje na potrzebę zarządzania i nadzorowania obszarów związanych z chmurą, danymi i outsourcingiem, co może wymagać znajomości regulacji i polityk.
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IT Impairments linked to the consuming Business entities
Sugestia odpowiedzialności za identyfikację i zarządzanie potencjalnymi stratami lub obniżeniem wartości systemów IT w kontekście ich wykorzystania przez biznes.