IT Service Manager (Mainframe) | f/m/d

Nasze wymagania:
fluency in English
university degree in IT or business information management or equivalent qualification
strong expertise in IBM mainframe solutions
5+ years of experience in delivering results in a fast paced, global and regulated business environment
3+ years of experience managing external service providers
wide operational major incident- and problem management experience in a global IT environment
good understanding of data protection laws, regulatory frameworks and compliance standards
practical knowledge of change management processes
sound IT infrastructure experience as well as quality and results orientation
ITIL certified or readiness to pursue one with our support
flexibility and bringing a curious and creative mindset, being open to new things and able to propose innovative ideas
excellent collaboration and communications skills to deal with senior leaders, stakeholders and executives and to build and nurture business relationships
practical project management experience
outstanding ability to think in a global meta-organizational, networked manner

Zakres obowiązków:
being responsible for global end-to-end IBM mainframe services
ensuring availability, integrity and performance of our existing mainframe solutions
operating and enhancing the IBM mainframe platform
managing integrations with several vendors
overseeing service delivery in cooperation with external service providers
being responsible for Incident, problem and change management in line with ITIL processes
preparing and maintaining documentation, reports and dashboards for technical and management audiences
ensuring compliance with local and international regulatory requirements (e.g. GDPR, DORA, data retention laws and industry standards)
supporting internal and external audits by preparing documentation and evidence
providing consulting and guidance to stakeholders on mainframe strategies
enabling service restoration incl. classification, prioritization and documentation of major incidents by driving of task forces and communication of results according to global process guidelines
tracking delivery issues and identified mitigating actions across IT services, IT providers and other IT units derived from Incident- and Problem records
managing and monitoring operational key metrics (SLAs, KPI trends) and identification of adjustments from a customer resp. user perspective

Oferujemy:
Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!