ServiceNow Technical Leader (f/m/x)
⚲ Białystok, Centrum, Bydgoszcz, Gdańsk, Oliwa, Katowice, Kraków, Podgórze, Lublin, Łódź, Śródmieście, Piła, Poznań, Wilda, Rzeszów, Szczecin, Toruń, Warszawa, Mokotów, Wrocław, Fabryczna
Do uzgodnienia
Wymagania
- ServiceNow
- IT Service Management (ITSM)
- ServiceNow CIS – ITSM
- ITIL
Opis stanowiska
Nasze wymagania:
At least 5 years of ServiceNow experience, with strong expertise in ITSM
Previous experience in a Team Lead, Technical Lead
Strong knowledge of ITIL processes and Service Management best practices
Hands-on experience with ServiceNow development, configuration, and administration
Experience designing workflows, automations, and integrations
Proven stakeholder management and communication skills
Experience working in enterprise or multi-vendor environments (SIAM experience is a plus)
Very good English communication skills
Mile widziane:
ServiceNow certifications (CAD, CIS ITSM, or similar)
Experience with ITIL standards and best practices
Familiarity with multi-vendor ecosystems
O projekcie:
We are looking for an experienced ServiceNow ITSM Technical Leader to join one of our projects for a client and lead the delivery, enhancement, and operational support of the ServiceNow platform. This role combines technical leadership, people management, and stakeholder engagement, supporting a complex multi-vendor IT environment operating within a SIAM model
Zakres obowiązków:
Leading and coordinating a distributed team of ServiceNow Developers
Acting as the technical lead and main point of contact for ServiceNow ITSM initiatives
Delivering enhancements and operational support across Incident, Request, Problem, Change, Knowledge, and Service Catalog Management
Designing and implementing workflows, automations, integrations, and custom solutions
Collaborating with stakeholders, service owners, and external vendors
Managing platform releases, upgrades, testing, and service transitions
Providing technical guidance, mentoring, and escalation support
Driving continuous service improvement and platform governance initiatives
Oferujemy:
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
At least 5 years of ServiceNow experience, with strong expertise in ITSM
Previous experience in a Team Lead, Technical Lead
Strong knowledge of ITIL processes and Service Management best practices
Hands-on experience with ServiceNow development, configuration, and administration
Experience designing workflows, automations, and integrations
Proven stakeholder management and communication skills
Experience working in enterprise or multi-vendor environments (SIAM experience is a plus)
Very good English communication skills
Mile widziane:
ServiceNow certifications (CAD, CIS ITSM, or similar)
Experience with ITIL standards and best practices
Familiarity with multi-vendor ecosystems
O projekcie:
We are looking for an experienced ServiceNow ITSM Technical Leader to join one of our projects for a client and lead the delivery, enhancement, and operational support of the ServiceNow platform. This role combines technical leadership, people management, and stakeholder engagement, supporting a complex multi-vendor IT environment operating within a SIAM model
Zakres obowiązków:
Leading and coordinating a distributed team of ServiceNow Developers
Acting as the technical lead and main point of contact for ServiceNow ITSM initiatives
Delivering enhancements and operational support across Incident, Request, Problem, Change, Knowledge, and Service Catalog Management
Designing and implementing workflows, automations, integrations, and custom solutions
Collaborating with stakeholders, service owners, and external vendors
Managing platform releases, upgrades, testing, and service transitions
Providing technical guidance, mentoring, and escalation support
Driving continuous service improvement and platform governance initiatives
Oferujemy:
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
🔍 Dekoder Ogłoszenia
🔴
lead the delivery, enhancement, and operational support of the ServiceNow platform
Oczekuje się, że będziesz odpowiedzialny za wszystko związane z platformą ServiceNow, od nowych wdrożeń po bieżące utrzymanie.
🔴
This role combines technical leadership, people management, and stakeholder engagement
Będziesz musiał zarządzać ludźmi, być ekspertem technicznym i jednocześnie dbać o relacje z klientami lub innymi działami.
🔴
leading and coordinating a distributed team of ServiceNow Developers
Praca z zespołem rozproszonym geograficznie, co może wymagać dodatkowego wysiłku w komunikacji i zarządzaniu.
🔴
operating within a SIAM model
Będziesz pracować w złożonym środowisku z wieloma dostawcami usług IT, co może oznaczać dodatkową odpowiedzialność za koordynację.
🟡
Very good English communication skills
Komunikacja w języku angielskim będzie kluczowa, prawdopodobnie w codziennej pracy z międzynarodowymi zespołami lub klientami.