Technical Project Manager (IoT)
⚲ Kraków, Prądnik Biały
12 500–18 000 zł / mies. (zal. od umowy)
Opis stanowiska
Nasze wymagania:
3+ years of experience in technical delivery, implementation, system integration, or technical support for IT systems
Strong understanding of networking and security concepts, including TCP/IP, HTTP, DNS, TLS, VPNs, firewalls, routing, and PKI
Experience working with customer infrastructure, remote access setup, and troubleshooting in production or pre-production environments
Experience configuring enterprise applications according to customer requirements and product capabilities
Strong troubleshooting skills using logs, configuration data, network traces, and technical documentation
Ability to translate technical requirements into configuration tasks, risks, and product gaps
Excellent communication skills with both technical and non-technical stakeholders
Hands-on mindset with ownership of technical topics end-to-end
Fluent English
Mile widziane:
Experience in IoT, device management, telecommunications, utilities, or industrial IT environments
Experience with on-premise and SaaS delivery models
High-level understanding of Kubernetes-based or microservice-based deployment models
Experience with APIs, system integrations, and observability tools (monitoring, logs, dashboards)
O projekcie:
We’re looking for a Technical Delivery Manager to join our Customer Success Team and take ownership of the technical delivery of customer projects for our IoT device management platform.
In this role, you will work with customers, Product, Engineering, and Infrastructure teams to prepare, configure, and deliver deployments aligned with product capabilities. You will analyze requirements, identify gaps, coordinate technical readiness, and resolve technical issues during delivery from kick-off to production go-live.
This is not an application installation or infrastructure deployment role. Platform deployment and infrastructure operations are handled by Engineering and Infrastructure teams. Your responsibility is to ensure each project is technically ready, properly configured, and delivered within scope and timeline, including resolution of technical issues across stakeholders.
Zakres obowiązków:
Identify product gaps, missing capabilities, configuration limitations, and technical risks based on customer requirements
Coordinate technical readiness of customer environments, including remote access and end-to-end connectivity (infrastructure, devices, integrations, application)
Configure the application according to customer requirements and agreed project scope
Troubleshoot technical issues during delivery and coordinate resolution with Engineering, Product, Infrastructure, and Support teams
Translate customer technical requirements into internal tasks, findings, and recommendations
Act as the primary technical contact for customer delivery activities and participate in workshops, technical meetings, kick-offs, and status reviews (occasional travel)
Maintain delivery documentation and ensure a structured feedback loop from customer projects to Product and Engineering teams
Oferujemy:
Work on large-scale IoT and device management projects used by enterprise customers worldwide
A technical customer-facing role with real impact on project delivery and product evolution
Close cooperation with experienced Engineering, Product, Infrastructure, Sales and Customer Success teams
Opportunity to grow expertise in IoT, networking, large-scale systems, and enterprise software delivery
The usual stuff, such as
Flexible working hours, hybrid work after onboarding
A relaxed work atmosphere – no dress code, no open space
Medical care
Multisport card
Kitchen full of snacks and treats (including Good Lood ice cream)
Car parking area and bike room
3+ years of experience in technical delivery, implementation, system integration, or technical support for IT systems
Strong understanding of networking and security concepts, including TCP/IP, HTTP, DNS, TLS, VPNs, firewalls, routing, and PKI
Experience working with customer infrastructure, remote access setup, and troubleshooting in production or pre-production environments
Experience configuring enterprise applications according to customer requirements and product capabilities
Strong troubleshooting skills using logs, configuration data, network traces, and technical documentation
Ability to translate technical requirements into configuration tasks, risks, and product gaps
Excellent communication skills with both technical and non-technical stakeholders
Hands-on mindset with ownership of technical topics end-to-end
Fluent English
Mile widziane:
Experience in IoT, device management, telecommunications, utilities, or industrial IT environments
Experience with on-premise and SaaS delivery models
High-level understanding of Kubernetes-based or microservice-based deployment models
Experience with APIs, system integrations, and observability tools (monitoring, logs, dashboards)
O projekcie:
We’re looking for a Technical Delivery Manager to join our Customer Success Team and take ownership of the technical delivery of customer projects for our IoT device management platform.
In this role, you will work with customers, Product, Engineering, and Infrastructure teams to prepare, configure, and deliver deployments aligned with product capabilities. You will analyze requirements, identify gaps, coordinate technical readiness, and resolve technical issues during delivery from kick-off to production go-live.
This is not an application installation or infrastructure deployment role. Platform deployment and infrastructure operations are handled by Engineering and Infrastructure teams. Your responsibility is to ensure each project is technically ready, properly configured, and delivered within scope and timeline, including resolution of technical issues across stakeholders.
Zakres obowiązków:
Identify product gaps, missing capabilities, configuration limitations, and technical risks based on customer requirements
Coordinate technical readiness of customer environments, including remote access and end-to-end connectivity (infrastructure, devices, integrations, application)
Configure the application according to customer requirements and agreed project scope
Troubleshoot technical issues during delivery and coordinate resolution with Engineering, Product, Infrastructure, and Support teams
Translate customer technical requirements into internal tasks, findings, and recommendations
Act as the primary technical contact for customer delivery activities and participate in workshops, technical meetings, kick-offs, and status reviews (occasional travel)
Maintain delivery documentation and ensure a structured feedback loop from customer projects to Product and Engineering teams
Oferujemy:
Work on large-scale IoT and device management projects used by enterprise customers worldwide
A technical customer-facing role with real impact on project delivery and product evolution
Close cooperation with experienced Engineering, Product, Infrastructure, Sales and Customer Success teams
Opportunity to grow expertise in IoT, networking, large-scale systems, and enterprise software delivery
The usual stuff, such as
Flexible working hours, hybrid work after onboarding
A relaxed work atmosphere – no dress code, no open space
Medical care
Multisport card
Kitchen full of snacks and treats (including Good Lood ice cream)
Car parking area and bike room
🔍 Dekoder Ogłoszenia
🟡
Good understanding of technical aspects of accompanying technologies (TCP/IP networks, HTTP, DHCP, servers, applications, APIs etc.)
Oczekuje się, że będziesz w stanie zrozumieć i dyskutować o podstawowych technologiach sieciowych i aplikacyjnych, ale niekoniecznie będziesz ekspertem w ich konfiguracji czy rozwiązywaniu problemów.
🟡
Ability to communicate, negotiate, influence, and establish relationships at all levels
Oczekuje się, że będziesz potrafił skutecznie zarządzać komunikacją z różnymi interesariuszami, w tym z klientami, co może oznaczać rozwiązywanie trudnych sytuacji lub zarządzanie oczekiwaniami.
🟡
Team player with collaborative mindset and problem solving nature
Oczekuje się, że będziesz chętnie współpracował z innymi i aktywnie szukał rozwiązań problemów, co może oznaczać konieczność angażowania się w zadania wykraczające poza ścisły zakres roli.
🟡
Experience in delivery in on-premises and SaaS models in diverse environments
Oczekuje się, że będziesz miał doświadczenie w dostarczaniu rozwiązań zarówno w infrastrukturze klienta, jak i w chmurze, co może wymagać elastyczności i adaptacji do różnych modeli wdrożeniowych.
🔴
Take responsibility for deliverables
Oczekuje się, że będziesz ponosił ostateczną odpowiedzialność za sukces lub porażkę dostarczanych produktów i usług, co może wiązać się z presją i koniecznością podejmowania trudnych decyzji.