Experienced Support Engineer | Bulgaria
⚲ Sofia, Burgas, Płowdiw, Warna
Do uzgodnienia
Wymagania
- Python
- Delta Lake
- Jira
- Powershell
- PySpark
- Bash
- Azure SQL
- Strong SQL
Opis stanowiska
💡 Experienced Support Engineer
•
Position: Experienced Support Engineer
• Experience: 7+ years
• Expected start date: July 2026
• Remote from Bulgaria 📍
Position Overview:
This role focuses on responsible for ensuring the stable operation, monitoring, and support of data ingestion pipelines and platform components that integrate data from various IT applications and network systems.
Responsibilities:
Support Delivery & Incident Management
• Act as an active team member in support delivery, ensuring:• High-quality fixes and solutions
Timely resolution of incidents within defined SLAs
• Efficient handling of support tasks within agreed timelines
• Provide support during major incidents (P1/P2) and ensure swift restoration of services
• Collaborate with engineering teams for deeper technical issue resolution
Application Stability & Operational Excellence
• Ensure stable and reliable operation of applications and data pipelines
• Support deployments across environments and validate post-release stability
• Follow organizational change and release governance frameworks
• Assist in debugging and resolving complex production issues
Problem Management & Continuous Improvement
• Perform root cause analysis (RCA) for recurring incidents
• Drive implementation of permanent fixes including:
Bug fixes
•
Workarounds
•
Performance optimizations
• Proactively identify opportunities to reduce incident recurrence
• Contribute to continuous improvement of system performance and reliability
Documentation & Knowledge Management
• Maintain and update:
Runbooks
• Knowledge base articles
•
Troubleshooting guides
• Ensure proper documentation of:
Recurring issues
• Standard operating procedures
• Promote knowledge sharing across teams
Change Requests & Enhancements
• Handle incident resolution, service requests, and enhancements
• Participate in change implementation ensuring minimal disruption
• Support validation and rollout of enhancements in production systems
Skillset
You have experience with most of these technologies:
• Databricks (Python, PySpark, Delta Lake)
• Azure Services: Azure SQL, ADF, Purview (or data governance tools)
• GitHub / CI-CD pipelines
•
Strong SQL & data troubleshooting
•
Jira (incident & backlog tracking)
• Confluence (documentation & knowledge management)
• Incident, Problem & Change Management (ITIL)
• Excellent communication skills to collaborate with different teams
Preferred and Good to Have Skills
• Databricks Certified Associate or Professional certification
• Experience with Atlassian Data Center or Cloud deployments
• Familiarity with Power BI
• Scripting/automation experience using:
Python / PySpark
•
PowerShell
•
Bash
• Exposure to GitHub Copilot or AI-assisted development tools
• Experience with DevOps practices and CI/CD pipelines
Benefits ✅• Stable long-term cooperation with opportunity for extension
• Opportunity to work with modern technologies in an international environment
•
Professional growth and continuous development opportunities
• Participation in challenging and impactful projects
📩 If you’re interested and meet the qualifications, please send your CV at alina.pchelnikova@dcvtechnologies.co.uk
•
Position: Experienced Support Engineer
• Experience: 7+ years
• Expected start date: July 2026
• Remote from Bulgaria 📍
Position Overview:
This role focuses on responsible for ensuring the stable operation, monitoring, and support of data ingestion pipelines and platform components that integrate data from various IT applications and network systems.
Responsibilities:
Support Delivery & Incident Management
• Act as an active team member in support delivery, ensuring:• High-quality fixes and solutions
Timely resolution of incidents within defined SLAs
• Efficient handling of support tasks within agreed timelines
• Provide support during major incidents (P1/P2) and ensure swift restoration of services
• Collaborate with engineering teams for deeper technical issue resolution
Application Stability & Operational Excellence
• Ensure stable and reliable operation of applications and data pipelines
• Support deployments across environments and validate post-release stability
• Follow organizational change and release governance frameworks
• Assist in debugging and resolving complex production issues
Problem Management & Continuous Improvement
• Perform root cause analysis (RCA) for recurring incidents
• Drive implementation of permanent fixes including:
Bug fixes
•
Workarounds
•
Performance optimizations
• Proactively identify opportunities to reduce incident recurrence
• Contribute to continuous improvement of system performance and reliability
Documentation & Knowledge Management
• Maintain and update:
Runbooks
• Knowledge base articles
•
Troubleshooting guides
• Ensure proper documentation of:
Recurring issues
• Standard operating procedures
• Promote knowledge sharing across teams
Change Requests & Enhancements
• Handle incident resolution, service requests, and enhancements
• Participate in change implementation ensuring minimal disruption
• Support validation and rollout of enhancements in production systems
Skillset
You have experience with most of these technologies:
• Databricks (Python, PySpark, Delta Lake)
• Azure Services: Azure SQL, ADF, Purview (or data governance tools)
• GitHub / CI-CD pipelines
•
Strong SQL & data troubleshooting
•
Jira (incident & backlog tracking)
• Confluence (documentation & knowledge management)
• Incident, Problem & Change Management (ITIL)
• Excellent communication skills to collaborate with different teams
Preferred and Good to Have Skills
• Databricks Certified Associate or Professional certification
• Experience with Atlassian Data Center or Cloud deployments
• Familiarity with Power BI
• Scripting/automation experience using:
Python / PySpark
•
PowerShell
•
Bash
• Exposure to GitHub Copilot or AI-assisted development tools
• Experience with DevOps practices and CI/CD pipelines
Benefits ✅• Stable long-term cooperation with opportunity for extension
• Opportunity to work with modern technologies in an international environment
•
Professional growth and continuous development opportunities
• Participation in challenging and impactful projects
📩 If you’re interested and meet the qualifications, please send your CV at alina.pchelnikova@dcvtechnologies.co.uk
🔍 Dekoder Ogłoszenia
🟡
High-quality fixes and solutions
Oznacza, że oczekuje się od Ciebie dostarczania rozwiązań, które są nie tylko skuteczne, ale także dobrze przemyślane i trwałe, a nie tylko szybkie 'łatanie'.
🔴
Timely resolution of incidents within defined SLAs
Podkreśla nacisk na dotrzymywanie terminów określonych w umowach SLA, co może oznaczać presję na szybkie reagowanie i rozwiązywanie problemów.
🔴
Efficient handling of support tasks within agreed timelines
Wskazuje na potrzebę efektywnego zarządzania czasem i zadaniami, aby zmieścić się w ustalonych ramach czasowych, co może sugerować dużą ilość pracy.
🔴
Provide support during major incidents (P1/P2) and ensure swift restoration of services
Oznacza konieczność bycia dostępnym i gotowym do działania w sytuacjach kryzysowych, co może wiązać się z pracą poza standardowymi godzinami.
🟡
Collaborate with engineering teams for deeper technical issue resolution
Sugeruje, że będziesz musiał ściśle współpracować z innymi zespołami, aby rozwiązywać bardziej skomplikowane problemy, co wymaga dobrych umiejętności komunikacyjnych i współpracy.