First Line Support Analyst / Engineer
Atos Poland Global Services Sp. z o.o.
⚲ Warszawa
Do uzgodnienia
Wymagania
- Active Directory
Opis stanowiska
Nasze wymagania:
Minimum 15 months of experience in 1st Line support or similar role
Higher technical education (Bachelor’s, Engineer, or Master’s degree)
Polish at min. C2 level (daily communication with users)
English at min. B1 level (working with tools, documentation, and communication with users)
Good knowledge of Windows 10/11, Microsoft Office 365 and corporate email systems (e.g. Microsoft Exchange)
Basic experience with Active Directory and account management, as well as ticketing tools (ITSM)
Ability to troubleshoot user issues remotely, including hardware, peripherals and basic mobile/connectivity problems
Strong communication skills (phone and written) with a clear, user-focused approach
Well-organized, able to prioritize tasks effectively, and maintain a calm, structured approach under pressure while following IT security practices
O projekcie:
Join our IT support team and be the first point of contact for end users in a dynamic, enterprise environment. In this role, you’ll help employees resolve everyday technical issues, ensuring smooth and uninterrupted work. You’ll work with widely used workplace technologies (mainly within the Microsoft ecosystem), combining remote support with hands-on, on-site activities. This role is ideal for someone who enjoys solving problems, working with people, and gaining practical IT experience in a structured environment.
Zakres obowiązków:
Provide first-line technical support via phone, email, and ticketing system
Troubleshoot and resolve issues related to Windows, Office, and workplace tools
Support users with email, accounts, and access (Active Directory)
Diagnose and fix basic hardware, peripherals, and AV setup issues
Register and track incidents and requests using ITSM tools
Follow security and data protection standards in daily work
Oferujemy:
Employment contract (CoE/UoP) from the start – stable and long-term cooperation
Competitive salary + annual bonus aligned with your experience
Structured onboarding and support from the team – you won’t be left on your own
Clear scope and well-defined processes to help you succeed in your daily work
Private medical care
Access to psychological support platform (confidential consultations and wellbeing resources)
Multisport & b‑active program – stay active your way
Modern tools and technologies (Microsoft ecosystem, ITSM tools)
Learning opportunities – access to trainings, certifications and knowledge base
Team atmosphere – supportive environment and knowledge sharing
Cafeteria platform (cinema, shopping, travel and more)
Extra packages for holidays and special occasions
Additional days off and jubilee awards for longer tenure
Company initiatives – charity and eco activities
Minimum 15 months of experience in 1st Line support or similar role
Higher technical education (Bachelor’s, Engineer, or Master’s degree)
Polish at min. C2 level (daily communication with users)
English at min. B1 level (working with tools, documentation, and communication with users)
Good knowledge of Windows 10/11, Microsoft Office 365 and corporate email systems (e.g. Microsoft Exchange)
Basic experience with Active Directory and account management, as well as ticketing tools (ITSM)
Ability to troubleshoot user issues remotely, including hardware, peripherals and basic mobile/connectivity problems
Strong communication skills (phone and written) with a clear, user-focused approach
Well-organized, able to prioritize tasks effectively, and maintain a calm, structured approach under pressure while following IT security practices
O projekcie:
Join our IT support team and be the first point of contact for end users in a dynamic, enterprise environment. In this role, you’ll help employees resolve everyday technical issues, ensuring smooth and uninterrupted work. You’ll work with widely used workplace technologies (mainly within the Microsoft ecosystem), combining remote support with hands-on, on-site activities. This role is ideal for someone who enjoys solving problems, working with people, and gaining practical IT experience in a structured environment.
Zakres obowiązków:
Provide first-line technical support via phone, email, and ticketing system
Troubleshoot and resolve issues related to Windows, Office, and workplace tools
Support users with email, accounts, and access (Active Directory)
Diagnose and fix basic hardware, peripherals, and AV setup issues
Register and track incidents and requests using ITSM tools
Follow security and data protection standards in daily work
Oferujemy:
Employment contract (CoE/UoP) from the start – stable and long-term cooperation
Competitive salary + annual bonus aligned with your experience
Structured onboarding and support from the team – you won’t be left on your own
Clear scope and well-defined processes to help you succeed in your daily work
Private medical care
Access to psychological support platform (confidential consultations and wellbeing resources)
Multisport & b‑active program – stay active your way
Modern tools and technologies (Microsoft ecosystem, ITSM tools)
Learning opportunities – access to trainings, certifications and knowledge base
Team atmosphere – supportive environment and knowledge sharing
Cafeteria platform (cinema, shopping, travel and more)
Extra packages for holidays and special occasions
Additional days off and jubilee awards for longer tenure
Company initiatives – charity and eco activities
🔍 Dekoder Ogłoszenia
✓ Ogłoszenie wygląda transparentnie — brak typowych czerwonych flag.