Global Service Desk Cluster Manager
⚲ Lublin, Szczecin, Warszawa
Do uzgodnienia
Wymagania
- Cisco (nice to have)
- Microsoft (nice to have)
Opis stanowiska
Wymagania:
- Have at least 5 years of experience working with managing IT Infrastructure setups and IT Service Management / Service Desk operations
- Have experience in a leadership role managing IT professionals and Service Desk teams (10+ people)
- Are familiar with ITIL-based service management practices
- Have experience working with ITSM tools (e.g., ServiceNow) is a plus
- Have strong stakeholder management and communication skills
- Are comfortable working in an international, multicultural environment
- Speak English fluently (C1/C2)
- Are willing to travel within the assigned region
Mile widziane:
- Have experience managing budgets across multiple teams or locations
- Have professional certifications (e.g., ITIL, Microsoft, Cisco)
- Have a broad technical understanding across IT domains
Zakres obowiązków:
- Ensure stable and consistent IT operations across the assigned region
- Lead and develop the IT professionals working in the region including the Service Desk teams (including Team Leads and country-based resources)
- Monitor performance (KPIs, SLAs), manage escalations, and drive operational improvements
- Execute Demant Global IT standards, templates, processes, and tools at a regional level
- Support onboarding, IT rollouts, integrations, and transitions (including mergers & acquisitions)
- Manage regional IT budgets and ensure cost control and resource planning
- Collaborate closely with global and regional stakeholders to align expectations and improve service quality
- Contribute to continuous improvement of the Global Service Desk model
Oferujemy:
- Full-time work agreement, with a permanent contract after 3 months
- Opportunities to improve foreign languages through daily practice and courses
- Social benefits (private medical care, life insurance, sport card, cafeteria system and more)
- Scandinavian culture focused on trust, equality, independence, and work-life balance
- Have at least 5 years of experience working with managing IT Infrastructure setups and IT Service Management / Service Desk operations
- Have experience in a leadership role managing IT professionals and Service Desk teams (10+ people)
- Are familiar with ITIL-based service management practices
- Have experience working with ITSM tools (e.g., ServiceNow) is a plus
- Have strong stakeholder management and communication skills
- Are comfortable working in an international, multicultural environment
- Speak English fluently (C1/C2)
- Are willing to travel within the assigned region
Mile widziane:
- Have experience managing budgets across multiple teams or locations
- Have professional certifications (e.g., ITIL, Microsoft, Cisco)
- Have a broad technical understanding across IT domains
Zakres obowiązków:
- Ensure stable and consistent IT operations across the assigned region
- Lead and develop the IT professionals working in the region including the Service Desk teams (including Team Leads and country-based resources)
- Monitor performance (KPIs, SLAs), manage escalations, and drive operational improvements
- Execute Demant Global IT standards, templates, processes, and tools at a regional level
- Support onboarding, IT rollouts, integrations, and transitions (including mergers & acquisitions)
- Manage regional IT budgets and ensure cost control and resource planning
- Collaborate closely with global and regional stakeholders to align expectations and improve service quality
- Contribute to continuous improvement of the Global Service Desk model
Oferujemy:
- Full-time work agreement, with a permanent contract after 3 months
- Opportunities to improve foreign languages through daily practice and courses
- Social benefits (private medical care, life insurance, sport card, cafeteria system and more)
- Scandinavian culture focused on trust, equality, independence, and work-life balance
🔍 Dekoder Ogłoszenia
🔴
Ensure stable and consistent IT operations across the assigned region
Oczekuje się, że będziesz rozwiązywać problemy i utrzymywać działanie systemów, często w sytuacjach kryzysowych.
🔴
Lead and develop the IT professionals working in the region including the Service Desk teams (including Team Leads and country-based resources)
Będziesz odpowiedzialny za zarządzanie ludźmi, w tym za rozwiązywanie konfliktów i motywowanie zespołu.
🟡
Execute Demant Global IT standards, templates, processes, and tools at a regional level
Twoja rola będzie polegać głównie na wdrażaniu istniejących globalnych wytycznych, a nie na tworzeniu nowych rozwiązań.
🔴
Support onboarding, IT rollouts, integrations, and transitions (including mergers & acquisitions)
Przygotuj się na częste zmiany, projekty integracyjne i potencjalnie chaotyczne procesy związane z przejęciami.
🔴
Manage regional IT budgets and ensure cost control and resource planning
Oczekuje się od Ciebie ścisłego pilnowania wydatków i efektywnego alokowania ograniczonych zasobów.