IT Service Desk Specialist with Spanish (f/m/x)
⚲ Warszawa, Lublin, Rzeszów, Bydgoszcz, Kraków, Gdańsk, Katowice, Łódź, Poznań, Szczecin
Do uzgodnienia
Wymagania
- Microsoft Windows
- Microsoft Office
- Active Directory
Opis stanowiska
Do you speak Spanish fluently? Would you like to continue developing your career in the Service Desk area? If so, join our IT Operations Competence Center, which is responsible for delivering projects related to workplace and mobile device support, servers, operating systems, networks, databases, and applications!
We are looking for specialists ready to work remotely in a 24/7 model for one of our food processing industry clients.
Your tasks
• Providing remote support for users across applications, operating systems, and computer hardware
• Managing user accounts and access in Active Directory / Entra ID
• Handling Office 365 services and basic telephony system administration
• Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
• Performing initial triage of incidents and service requests via phone, email, or ticketing systems
• Escalating complex issues to higher support levels in line with defined procedures
• Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base
Requirements
• Fluency in Spanish (spoken and written) and good command of English
• At least 6 months of experience in an IT technical support / Service Desk environment
• Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
• Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
• Strong communication and interpersonal skills, with a customer‑oriented mindset
• Willingness to work in a 24/7 shift model and ability to perform well under time pressure
• Fluent in Polish required
• Residing in Poland required
We are looking for specialists ready to work remotely in a 24/7 model for one of our food processing industry clients.
Your tasks
• Providing remote support for users across applications, operating systems, and computer hardware
• Managing user accounts and access in Active Directory / Entra ID
• Handling Office 365 services and basic telephony system administration
• Supporting mobile devices (Android/iOS) and working with endpoint management tools (e.g., Intune, NinjaOne, ManageEngine)
• Performing initial triage of incidents and service requests via phone, email, or ticketing systems
• Escalating complex issues to higher support levels in line with defined procedures
• Documenting troubleshooting steps, supporting onboarding activities, and contributing to the knowledge base
Requirements
• Fluency in Spanish (spoken and written) and good command of English
• At least 6 months of experience in an IT technical support / Service Desk environment
• Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
• Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
• Strong communication and interpersonal skills, with a customer‑oriented mindset
• Willingness to work in a 24/7 shift model and ability to perform well under time pressure
• Fluent in Polish required
• Residing in Poland required
🔍 Dekoder Ogłoszenia
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continue developing your career in the Service Desk area
Może oznaczać, że będziesz wykonywać podobne zadania, ale z niewielkimi możliwościami awansu lub rozwoju w innych obszarach IT.
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responsible for delivering projects related to workplace and mobile device support, servers, operating systems, networks, databases, and applications!
Zakres obowiązków może być bardzo szeroki i obejmować wiele różnych technologii, co może prowadzić do pracy na wielu frontach jednocześnie.
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ready to work remotely in a 24/7 model
Praca w systemie 24/7 zazwyczaj oznacza pracę zmianową, w tym w nocy, weekendy i święta, co może wpływać na równowagę między życiem zawodowym a prywatnym.
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Performing initial triage of incidents and service requests
Twoje główne zadanie będzie polegało na klasyfikowaniu i wstępnym rozwiązywaniu problemów, zanim zostaną one przekazane dalej.
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At least 6 months of experience in an IT technical support / Service Desk environment
Wymagane jest minimalne doświadczenie, co może oznaczać, że stanowisko jest bardziej juniorskie niż sugeruje tytuł.