IT Support Agent (with Dutch)
⚲ Katowice
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Very good knowledge of Dutch and English
Can-do-it and problem-solving attitude
The ability to talk to anyone and cooperate with a team
Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
O projekcie:
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
Zakres obowiązków:
Support customers in Dutch and English
Handle inquiries via phone, email, and chat
Resolve issues and provide accurate information
Log cases in internal systems
Oferujemy:
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Very good knowledge of Dutch and English
Can-do-it and problem-solving attitude
The ability to talk to anyone and cooperate with a team
Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
O projekcie:
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
Zakres obowiązków:
Support customers in Dutch and English
Handle inquiries via phone, email, and chat
Resolve issues and provide accurate information
Log cases in internal systems
Oferujemy:
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports Card.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
🔍 Dekoder Ogłoszenia
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Can-do-it and problem-solving attitude
Oczekuje się, że będziesz samodzielnie rozwiązywać problemy, nawet jeśli nie masz pełnych kompetencji lub zasobów.
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Basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind
Twoje umiejętności techniczne mogą być minimalne, a firma liczy na Twoją zdolność do szybkiego uczenia się i adaptacji.
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cooperates with IT specialist team to deal with more complex issues
Twoja rola będzie polegać głównie na rozwiązywaniu prostych problemów, a bardziej skomplikowane będą przekazywane dalej.
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Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair).
Model hybrydowy i pakiet Home Office są dostępne dopiero po okresie wdrożenia, który może być długi lub wymagający.
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Access to over 70 training tracks
Dostępność szkoleń jest obiecująca, ale nie gwarantuje, że będą one bezpośrednio związane z rozwojem w tej konkretnej roli lub że będziesz miał czas na ich realizację.