IT Support Analyst with Dutch & English
⚲ Kraków, Prądnik Czerwony
Do uzgodnienia
Wymagania
- ITIL
Opis stanowiska
Nasze wymagania:
Proficiency in both Dutch and English (minimum B2 level in each).
Excellent verbal and written communication skills, with the ability to explain technical information clearly.
Strong customer service orientation and problem-solving abilities.
Solid understanding of IT environments, including experience with Windows OS, MS Office, Internet browsers, antivirus, firewall software, and PC hardware troubleshooting.
Ability to rapidly acquire new technical knowledge and adapt to changing processes.
Experience in documenting and managing incidents using ticketing or call tracking systems.
Previous experience in a technical support or IT helpdesk role.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven ability to support users in both Dutch and English.
Mile widziane:
ITIL Foundation certification or working knowledge of ITIL best practices.
Experience working in a multinational or multicultural environment.
Familiarity with remote troubleshooting tools and enterprise IT systems.
O projekcie:
As a Senior IT Analyst with Bulgarian & English proficiency, you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for resolving complex technical issues, ensuring seamless IT operations, and enhancing customer satisfaction through expert assistance. This position is integral to HCLTech’s commitment to providing world-class support services and maintaining strong client relationships, supporting users across multiple platforms and technologies.
Zakres obowiązków:
Provide first-line technical support to end users via telephone, addressing hardware, software, and network-related issues in both Dutch and English.
Diagnose and resolve problems related to equipment configuration, backup maintenance, and software installation or de-installation.
Accurately document and manage incidents, work requests, and resolutions using the Call Tracking System.
Route complex issues to internal support groups and collaborate closely with technical teams to ensure swift resolution.
Administer and manage user access permissions across various systems, ensuring security and compliance.
Coordinate with external vendors and internal support staff to acquire specialized technical knowledge and facilitate problem resolution.
Maintain high standards of customer service, guiding users through corrective steps and providing clear, concise solutions.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Proficiency in both Dutch and English (minimum B2 level in each).
Excellent verbal and written communication skills, with the ability to explain technical information clearly.
Strong customer service orientation and problem-solving abilities.
Solid understanding of IT environments, including experience with Windows OS, MS Office, Internet browsers, antivirus, firewall software, and PC hardware troubleshooting.
Ability to rapidly acquire new technical knowledge and adapt to changing processes.
Experience in documenting and managing incidents using ticketing or call tracking systems.
Previous experience in a technical support or IT helpdesk role.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Proven ability to support users in both Dutch and English.
Mile widziane:
ITIL Foundation certification or working knowledge of ITIL best practices.
Experience working in a multinational or multicultural environment.
Familiarity with remote troubleshooting tools and enterprise IT systems.
O projekcie:
As a Senior IT Analyst with Bulgarian & English proficiency, you will play a crucial role in delivering high-quality technical support to our clients. You will be responsible for resolving complex technical issues, ensuring seamless IT operations, and enhancing customer satisfaction through expert assistance. This position is integral to HCLTech’s commitment to providing world-class support services and maintaining strong client relationships, supporting users across multiple platforms and technologies.
Zakres obowiązków:
Provide first-line technical support to end users via telephone, addressing hardware, software, and network-related issues in both Dutch and English.
Diagnose and resolve problems related to equipment configuration, backup maintenance, and software installation or de-installation.
Accurately document and manage incidents, work requests, and resolutions using the Call Tracking System.
Route complex issues to internal support groups and collaborate closely with technical teams to ensure swift resolution.
Administer and manage user access permissions across various systems, ensuring security and compliance.
Coordinate with external vendors and internal support staff to acquire specialized technical knowledge and facilitate problem resolution.
Maintain high standards of customer service, guiding users through corrective steps and providing clear, concise solutions.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
🔍 Dekoder Ogłoszenia
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Ability to rapidly acquire new technical knowledge and adapt to changing processes.
Może oznaczać, że procesy są słabo zdefiniowane i często się zmieniają, co wymaga ciągłego uczenia się od podstaw.
🔴
Solid understanding of IT environments, including experience with Windows OS, MS Office, Internet browsers, antivirus, firewall software, and PC hardware troubleshooting.
Zakres obowiązków może być bardzo szeroki i obejmować podstawowe zadania z wielu obszarów IT, a nie specjalizację.
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Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Określenie "equivalent experience" może być interpretowane bardzo szeroko, co może oznaczać, że formalne wykształcenie nie jest kluczowe, ale też że doświadczenie może być uznane za niewystarczające.
🔴
As a Senior IT Analyst with Bulgarian & English proficiency, you will play a crucial role in delivering high-quality technical support to our clients.
Tytuł "Senior" może być nadużywany i niekoniecznie oznaczać wysoki poziom doświadczenia lub odpowiedzialności, zwłaszcza w kontekście podstawowych zadań supportowych.