IT Support Consultant with German ( Czech )
⚲ Kraków
Do uzgodnienia
Opis stanowiska
Wymagania:
- Customer Service driven with multi-tasking capabilities.
- Excellent teamwork and communication skills.
- Proper phone etiquette and effective listening skills.
- Strong troubleshooting ability and problem resolution skills.
- Customer support / IT helpdesk experience appreciated.
- Very good knowledge of spoken and written German.
- Good knowledge of English.
- Nice to have Czech
- Ability to prioritise, classify and document tickets.
O firmie:
- DATAGROUP is one of the leading German IT service companies. Around 3,500 employees at locations throughout Germany design, implement and operate IT infrastructures and business applications such as SAP. With its CORBOX product, DATAGROUP is a full service provider and looks after the IT workplaces of medium-sized and large companies as well as public clients worldwide. The company is growing organically and through acquisitions. The acquisition strategy is primarily characterized by the optimal integration of the new companies. With its “buy and turn around” or “buy and build” strategy, DATAGROUP is actively participating in the consolidation process of the IT service market.
- More about the company on our website: https://www.datagroup.de/en/
Zakres obowiązków:
- Deliver high quality service and support to customers via inbound/outbound calls or emails for a suite of applications and services.
- Provide problem resolution to customers by performing a question diagnosis or guiding users through step-by-step solutions.
- Tracing and solving software and hardware issues using remote tools.
- Track and escalate existing support tickets and ensure timely follow up and customer satisfaction.
- Stay current with product details, product updates and new product releases.
Oferujemy:
- Reliable employment at one of the largest German IT Service Providers.
- Opportunity to gather IT experience.
- Open and cooperative corporate culture and a trusting working atmosphere.
- Flat hierarchies and short decision paths.
- Individual training opportunities and interesting technical challenges.
- Flexible working hours for reconciling work and private life.
- Attractive and modern working environment including mobile office capabilities.
- Social benefits.
- Customer Service driven with multi-tasking capabilities.
- Excellent teamwork and communication skills.
- Proper phone etiquette and effective listening skills.
- Strong troubleshooting ability and problem resolution skills.
- Customer support / IT helpdesk experience appreciated.
- Very good knowledge of spoken and written German.
- Good knowledge of English.
- Nice to have Czech
- Ability to prioritise, classify and document tickets.
O firmie:
- DATAGROUP is one of the leading German IT service companies. Around 3,500 employees at locations throughout Germany design, implement and operate IT infrastructures and business applications such as SAP. With its CORBOX product, DATAGROUP is a full service provider and looks after the IT workplaces of medium-sized and large companies as well as public clients worldwide. The company is growing organically and through acquisitions. The acquisition strategy is primarily characterized by the optimal integration of the new companies. With its “buy and turn around” or “buy and build” strategy, DATAGROUP is actively participating in the consolidation process of the IT service market.
- More about the company on our website: https://www.datagroup.de/en/
Zakres obowiązków:
- Deliver high quality service and support to customers via inbound/outbound calls or emails for a suite of applications and services.
- Provide problem resolution to customers by performing a question diagnosis or guiding users through step-by-step solutions.
- Tracing and solving software and hardware issues using remote tools.
- Track and escalate existing support tickets and ensure timely follow up and customer satisfaction.
- Stay current with product details, product updates and new product releases.
Oferujemy:
- Reliable employment at one of the largest German IT Service Providers.
- Opportunity to gather IT experience.
- Open and cooperative corporate culture and a trusting working atmosphere.
- Flat hierarchies and short decision paths.
- Individual training opportunities and interesting technical challenges.
- Flexible working hours for reconciling work and private life.
- Attractive and modern working environment including mobile office capabilities.
- Social benefits.
🔍 Dekoder Ogłoszenia
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Customer Service driven with multi-tasking capabilities.
Oczekuje się od Ciebie obsługi klienta na wysokim poziomie, nawet gdy będziesz musiał jednocześnie zajmować się wieloma sprawami.
🟡
Customer support / IT helpdesk experience appreciated.
Doświadczenie w podobnej roli jest mile widziane, ale nie jest obligatoryjne, co może oznaczać, że firma jest otwarta na osoby z mniejszym doświadczeniem.
🟡
Nice to have Czech
Znajomość czeskiego jest dodatkowym atutem, ale nie jest wymagana do objęcia stanowiska.
🔴
Ability to prioritise, classify and document tickets.
Będziesz odpowiedzialny za zarządzanie zgłoszeniami, co może oznaczać dużą ilość pracy administracyjnej i konieczność ścisłego przestrzegania procedur.
🔴
Deliver high quality service and support to customers via inbound/outbound calls or emails for a suite of applications and services.
Oczekuje się od Ciebie zapewnienia kompleksowej obsługi klienta, co może oznaczać pracę pod presją czasu i konieczność szybkiego rozwiązywania problemów.