IT Support Engineer
⚲ Warszawa
Do uzgodnienia
Wymagania
- AI
- IT Support
- Helpdesk
Opis stanowiska
IT Field Engineering (50%)
• Provide onsite technical support and advisement for all office-based technology including, but not limited to desktops, laptops, mobile devices, printers, scanners, RF guns, conference rooms, and networking equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Manage device imaging, provisioning, and lifecycle management (onboarding, moves, adds, changes, decommissions).
• Troubleshoot and maintain conference room/AV technology to ensure seamless hybrid meeting experiences.
• Perform routine maintenance, updates, and patching for endpoints and office technology.
• Partner with global teams and managed service providers (infrastructure, networking, security, service desk) to resolve escalated issues.
• Monitor and maintain office network performance and escalate issues as needed.
• Document solutions, standard operating procedures, and known issues.
• Continually seek out operational process improvement opportunities and drive improvements & enhancements forward.
• Evaluate and deploy new tools and technologies for executive productivity.
Executive IT Technology Advisement (High-Touch Consulting – 30%)
• Provide dedicated, white-glove IT technology advisement to senior executives and leadership team members.
• Proactively ensure executives’ devices, connectivity, and applications are optimized and functioning.
• Provide consult for executive meetings, including live troubleshooting for AV, conferencing, and collaboration tools.
• Maintain discretion and confidentiality when handling sensitive information and communications.
Customer Experience & Service Delivery (20%)
• Deliver a high standard of customer service with a focus on responsiveness, communication, and follow-through.
• Build strong relationships with employees, leaders and cross-functional partners.
• Balance competing priorities and manage interruptions effectively in a fast-paced environment.
• Provide onsite technical support and advisement for all office-based technology including, but not limited to desktops, laptops, mobile devices, printers, scanners, RF guns, conference rooms, and networking equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
• Manage device imaging, provisioning, and lifecycle management (onboarding, moves, adds, changes, decommissions).
• Troubleshoot and maintain conference room/AV technology to ensure seamless hybrid meeting experiences.
• Perform routine maintenance, updates, and patching for endpoints and office technology.
• Partner with global teams and managed service providers (infrastructure, networking, security, service desk) to resolve escalated issues.
• Monitor and maintain office network performance and escalate issues as needed.
• Document solutions, standard operating procedures, and known issues.
• Continually seek out operational process improvement opportunities and drive improvements & enhancements forward.
• Evaluate and deploy new tools and technologies for executive productivity.
Executive IT Technology Advisement (High-Touch Consulting – 30%)
• Provide dedicated, white-glove IT technology advisement to senior executives and leadership team members.
• Proactively ensure executives’ devices, connectivity, and applications are optimized and functioning.
• Provide consult for executive meetings, including live troubleshooting for AV, conferencing, and collaboration tools.
• Maintain discretion and confidentiality when handling sensitive information and communications.
Customer Experience & Service Delivery (20%)
• Deliver a high standard of customer service with a focus on responsiveness, communication, and follow-through.
• Build strong relationships with employees, leaders and cross-functional partners.
• Balance competing priorities and manage interruptions effectively in a fast-paced environment.
🔍 Dekoder Ogłoszenia
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IT Field Engineering (50%)
Znaczna część pracy będzie polegać na fizycznym wsparciu technicznym w biurze, a nie tylko zdalnym rozwiązywaniu problemów.
🔴
Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
Oczekuje się szybkiego rozwiązywania problemów, co może oznaczać presję czasu i konieczność pracy pod presją.
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Partner with global teams and managed service providers (infrastructure, networking, security, service desk) to resolve escalated issues.
Będziesz musiał współpracować z różnymi zespołami i zewnętrznymi dostawcami, co może wymagać dobrej komunikacji i cierpliwości w rozwiązywaniu złożonych problemów.
🔴
Continually seek out operational process improvement opportunities and drive improvements & enhancements forward.
Oczekuje się proaktywnego podejścia do usprawniania procesów, co może oznaczać dodatkowe obowiązki poza standardowym wsparciem technicznym.
🟡
Provide dedicated, white-glove IT technology advisement to senior executives and leadership team members.
Praca z kadrą zarządzającą będzie wymagała wysokiego poziomu profesjonalizmu, dyskrecji i umiejętności komunikacyjnych, a także być może elastyczności w godzinach pracy.