ITIL Professional
⚲ Katowice
13 000 - 20 000 PLN (UoP)
Wymagania
- ITIL
- ServiceNow
- BMC Remedy
Opis stanowiska
- Lead and manage IT service operations, ensuring alignment with ITIL best practices.
- Oversee the design, implementation, and continual improvement of ITIL processes such as Incident, Problem, Change, and Service Request Management.
- Manage day-to-day operations of IT services, ensuring high availability, performance, and stability.
- Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with internal and external stakeholders.
- Ensure effective IT service continuity and disaster recovery planning.
- Collaborate with technical teams to ensure that service management processes support business needs, aligning operational efficiency with corporate goals.
- Provide leadership to operations teams, mentoring staff and driving continuous improvement initiatives.
- Track and report on key performance indicators (KPIs) for IT operations and service delivery.
- Manage vendor relationships, ensuring that third-party services meet contractual obligations and performance standards.
- Ensure compliance with relevant regulatory requirements and company policies.
- Oversee the design, implementation, and continual improvement of ITIL processes such as Incident, Problem, Change, and Service Request Management.
- Manage day-to-day operations of IT services, ensuring high availability, performance, and stability.
- Develop and maintain Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) with internal and external stakeholders.
- Ensure effective IT service continuity and disaster recovery planning.
- Collaborate with technical teams to ensure that service management processes support business needs, aligning operational efficiency with corporate goals.
- Provide leadership to operations teams, mentoring staff and driving continuous improvement initiatives.
- Track and report on key performance indicators (KPIs) for IT operations and service delivery.
- Manage vendor relationships, ensuring that third-party services meet contractual obligations and performance standards.
- Ensure compliance with relevant regulatory requirements and company policies.
🔍 Dekoder Ogłoszenia
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Lead and manage IT service operations, ensuring alignment with ITIL best practices.
Oznacza to zarządzanie zespołem i procesami, ale bez gwarancji posiadania realnego wpływu na strategiczne decyzje dotyczące IT.
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Oversee the design, implementation, and continual improvement of ITIL processes such as Incident, Problem, Change, and Service Request Management.
Może oznaczać, że będziesz odpowiedzialny za dokumentowanie i formalizowanie istniejących, często chaotycznych procesów, a nie za ich faktyczne tworzenie od podstaw.
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Manage day-to-day operations of IT services, ensuring high availability, performance, and stability.
Jest to standardowy opis obowiązków, ale w praktyce może oznaczać ciągłe gaszenie pożarów i rozwiązywanie problemów, zamiast proaktywnego zarządzania.
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Provide leadership to operations teams, mentoring staff and driving continuous improvement initiatives.
Może oznaczać, że będziesz musiał motywować i rozwijać zespół, który może być niedofinansowany lub mieć niskie morale, a także wdrażać zmiany bez odpowiedniego wsparcia.
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Collaborate with technical teams to ensure that service management processes support business needs, aligning operational efficiency with corporate goals.
Współpraca z zespołami technicznymi może oznaczać konieczność negocjowania i przekonywania, a nie bezpośredniego wpływu na ich pracę, co może utrudniać realizację celów.