Junior Developer – BMC Helix Platform
⚲ Pune
Do uzgodnienia
Wymagania
- Unit Testing
- Testing
- ITIL
- Service Management
- Project Management
- Documentation
- GCC
- Agile
- maintenance
- Microsoft Platform
Opis stanowiska
Introduction & Summary
We are looking for a motivated Junior Developer – BMC Helix Platform to support the development, configuration, and maintenance of business workflows within the BMC Helix ecosystem. Operating within a matrix organization, this role requires collaboration and functional support to enhance IT service management processes and user experience. This is an excellent opportunity to develop expertise in the BMC Helix platform while contributing to global IT operations.
Client: GCC
Location: Pune
Mode: Hybrid (3 days a week)
Main Responsibilities
The Junior Developer will work under the guidance of a Senior Developer and has the following responsibilities:
• Handle incidents and service requests in BMC Helix from logging to closure, following ITIL processes.
• Diagnose issues, perform troubleshooting, and apply fixes/workarounds.
• Assist in the development and configuration of solutions on the BMC Helix Platform.
• Support the implementation of business workflows, forms, and automations.
• Help maintain and improve workflows aligned with ITIL practices.
• Document configurations, workflows, and technical changes.
• Participate in Agile ceremonies and support release activities.
• Build knowledge of the BMC Helix platform and IT service management processes.
Key Requirements
• Expertise in BMC Interfaces & Integration.
• Strong understanding of business workflows.
• Proficiency in BMC Helix.
• Experience in dashboard creation.
• Knowledge of CMDB & Asset Management.
Nice to Have
This role may benefit from the following complementary skills:
• Familiarity with Agile methodologies.
• Experience in ITIL frameworks.
• Knowledge of additional IT service management tools.
Other Details
This position is a full-time role with opportunities for professional growth and development. It is suitable for candidates looking to further their careers in IT service management within a dynamic global environment.
We are looking for a motivated Junior Developer – BMC Helix Platform to support the development, configuration, and maintenance of business workflows within the BMC Helix ecosystem. Operating within a matrix organization, this role requires collaboration and functional support to enhance IT service management processes and user experience. This is an excellent opportunity to develop expertise in the BMC Helix platform while contributing to global IT operations.
Client: GCC
Location: Pune
Mode: Hybrid (3 days a week)
Main Responsibilities
The Junior Developer will work under the guidance of a Senior Developer and has the following responsibilities:
• Handle incidents and service requests in BMC Helix from logging to closure, following ITIL processes.
• Diagnose issues, perform troubleshooting, and apply fixes/workarounds.
• Assist in the development and configuration of solutions on the BMC Helix Platform.
• Support the implementation of business workflows, forms, and automations.
• Help maintain and improve workflows aligned with ITIL practices.
• Document configurations, workflows, and technical changes.
• Participate in Agile ceremonies and support release activities.
• Build knowledge of the BMC Helix platform and IT service management processes.
Key Requirements
• Expertise in BMC Interfaces & Integration.
• Strong understanding of business workflows.
• Proficiency in BMC Helix.
• Experience in dashboard creation.
• Knowledge of CMDB & Asset Management.
Nice to Have
This role may benefit from the following complementary skills:
• Familiarity with Agile methodologies.
• Experience in ITIL frameworks.
• Knowledge of additional IT service management tools.
Other Details
This position is a full-time role with opportunities for professional growth and development. It is suitable for candidates looking to further their careers in IT service management within a dynamic global environment.
🔍 Dekoder Ogłoszenia
🔴
excellent opportunity to develop expertise in the BMC Helix platform
Może oznaczać, że będziesz głównie uczyć się platformy od podstaw, a nie od razu wdrażać zaawansowane rozwiązania.
🔴
Operating within a matrix organization
Będziesz musiał radzić sobie z wieloma przełożonymi i priorytetami, co może być chaotyczne.
🟡
support the development, configuration, and maintenance of business workflows
Część pracy może polegać na rutynowym utrzymaniu istniejących rozwiązań, a nie tylko na tworzeniu nowych.
🟡
work under the guidance of a Senior Developer
Oczekuje się, że będziesz wykonywać zadania delegowane przez starszego programistę, a nie samodzielnie podejmować kluczowe decyzje techniczne.
🔴
Handle incidents and service requests in BMC Helix from logging to closure, following ITIL processes.
Znaczna część obowiązków może polegać na rozwiązywaniu problemów i obsłudze zgłoszeń, a nie tylko na czystym rozwoju.