Junior IT Service Desk Analyst (1st line) with Dutch
TATA CONSULTANCY SERVICES LIMITED S.A. ODDZIAŁ W POLSCE
⚲ Warszawa, Wola
Do uzgodnienia
Wymagania
- Windows Server
- Office 365
- SAP
Opis stanowiska
Nasze wymagania:
Previous IT service desk/customer support experience or eager to learn
Very good written and verbal communication skills in Dutch
Good written and verbal communication skills in English
Good knowledge of Windows OS, Microsoft Office tools and different Internet Browsers
Customer centricity
Strong Team Player
Strong analytical skills
Zakres obowiązków:
Provide first level support to customers in relation to IT requests and incidents including software and hardware related issues
Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.
Identify and solve software and hardware problems by giving step-by-step instructions.
Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs.
Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution.
Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language (language selected or spoken by customer).
Oferujemy:
Remote work
Competitive salary with annual salary reviews
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sport's card (Multisport)
Private medical care for you and your family
Private life insurance
Discounted theatre tickets
Work in a multicultural environment
Previous IT service desk/customer support experience or eager to learn
Very good written and verbal communication skills in Dutch
Good written and verbal communication skills in English
Good knowledge of Windows OS, Microsoft Office tools and different Internet Browsers
Customer centricity
Strong Team Player
Strong analytical skills
Zakres obowiązków:
Provide first level support to customers in relation to IT requests and incidents including software and hardware related issues
Assist users over the telephone, through e-mail, voice mail, chat, over web interface and other channels customers reach out to Service Desk seeking IT support.
Identify and solve software and hardware problems by giving step-by-step instructions.
Effectively communicate with other team members, 2nd and 3rd Level technical teams and end-users to provide and process information in response to Incidents, Service Requests, queries, escalations and reach SLAs.
Handle and document all incoming requests or incidents within the contractually agreed timeframes in IT Service Management tool. Own the ticket throughout its life-cycle and ensure that all relevant information is captured as per Quality guidelines. Follow up on the existing tickets, escalate unsolved cases to appropriate IT team: Network, Server, Application or other Support teams and ensure cases' timely resolution.
Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other language (language selected or spoken by customer).
Oferujemy:
Remote work
Competitive salary with annual salary reviews
Opportunity to use foreign languages and the newest technologies on a daily basis
Indefinite period employment contract after probation period
Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
Sport's card (Multisport)
Private medical care for you and your family
Private life insurance
Discounted theatre tickets
Work in a multicultural environment
🔍 Dekoder Ogłoszenia
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eager to learn
Brak wymaganego doświadczenia, ale oczekuje się szybkiego przyswajania wiedzy i samodzielności.
🟡
Good knowledge of Windows OS, Microsoft Office tools and different Internet Browsers
Oczekuje się podstawowej wiedzy, a nie zaawansowanej specjalizacji w tych obszarach.
🔴
Customer centricity
Priorytetem jest zadowolenie klienta, nawet kosztem innych czynników.
🟡
Strong Team Player
Oczekuje się gotowości do pracy w zespole i wspierania innych, nawet jeśli oznacza to dodatkowe obowiązki.
🔴
Log all contacts in the helpdesk tracking database in English simultaneously while handling the call in other langua
Będziesz musiał wykonywać wiele zadań jednocześnie, co może być stresujące i czasochłonne.