OT Network Support Analyst
⚲ Kraków
18 900 - 23 100 PLN (B2B)
Wymagania
- Protocols
- ITIL
Opis stanowiska
O projekcie:
At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Our Team as an OT Network Support Analyst!
Are you passionate about network operations and incident management? We are looking for an OT Network Support Analyst to join a global technology team ensuring stability and operational resilience for critical network and call center infrastructure across more than 50 countries.
Sounds like your kind of challenge?
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
- Hybrid work setup – 6x/month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Wymagania:
- Strong knowledge of data network topologies and protocols (knowledge of OT networks is an advantage).
- Familiarity with incident management and ITIL/Agile standards.
- Ability to analyze data and identify improvements for proactive fault detection.
- Excellent collaboration and problem-solving skills, with the ability to work effectively in a global, multicultural environment.
- Strong communication and organizational abilities for coordinating complex incidents.
- Willingness to work in shifts and weekends as part of a global 24/7 support team.
- Positive attitude and eagerness to learn new technologies and tools.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
Codzienne zadania:
- Serve as the primary contact for telecom/OT network incidents, ensuring timely resolution and effective communication.
- Facilitate and participate in root cause analysis and improvement strategies to prevent recurring issues.
- Monitor infrastructure health and proactively address potential service disruptions.
- Liaise with vendors to raise tickets and drive resolution activities without impacting business operations.
- Collaborate with global teams in a Follow-the-Sun support model, ensuring 24/7 service coverage.
- Participate in incident management processes, adhering to agreed business and IT service levels.
- Contribute to process optimization and standardization, ensuring continuous service improvement.
- Support crisis calls by coordinating participants, setting resolution priorities, and communicating status updates.
At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.
Join Our Team as an OT Network Support Analyst!
Are you passionate about network operations and incident management? We are looking for an OT Network Support Analyst to join a global technology team ensuring stability and operational resilience for critical network and call center infrastructure across more than 50 countries.
Sounds like your kind of challenge?
What you get in return
- Flexible cooperation model – choose the form that suits you best
(B2B, employment contract, etc.)
- Hybrid work setup – 6x/month from the office in Kraków
- Collaborative team culture – work alongside experienced professionals eager to share knowledge
- Continuous development – access to training platforms and growth opportunities
- Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more
- High quality equipment – laptop and essential software provided
Wymagania:
- Strong knowledge of data network topologies and protocols (knowledge of OT networks is an advantage).
- Familiarity with incident management and ITIL/Agile standards.
- Ability to analyze data and identify improvements for proactive fault detection.
- Excellent collaboration and problem-solving skills, with the ability to work effectively in a global, multicultural environment.
- Strong communication and organizational abilities for coordinating complex incidents.
- Willingness to work in shifts and weekends as part of a global 24/7 support team.
- Positive attitude and eagerness to learn new technologies and tools.
Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.
Codzienne zadania:
- Serve as the primary contact for telecom/OT network incidents, ensuring timely resolution and effective communication.
- Facilitate and participate in root cause analysis and improvement strategies to prevent recurring issues.
- Monitor infrastructure health and proactively address potential service disruptions.
- Liaise with vendors to raise tickets and drive resolution activities without impacting business operations.
- Collaborate with global teams in a Follow-the-Sun support model, ensuring 24/7 service coverage.
- Participate in incident management processes, adhering to agreed business and IT service levels.
- Contribute to process optimization and standardization, ensuring continuous service improvement.
- Support crisis calls by coordinating participants, setting resolution priorities, and communicating status updates.
🔍 Dekoder Ogłoszenia
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OT Network Support Analyst
Chociaż ogłoszenie wspomina o OT (Operational Technology), główny nacisk kładziony jest na sieci danych, a znajomość OT jest tylko zaletą, co może oznaczać, że faktyczne zadania będą bardziej standardowym wsparciem sieciowym.
🔴
ensuring stability and operational resilience for critical network and call center infrastructure
Może oznaczać pracę w systemie zmianowym lub dyżury, aby zapewnić ciągłość działania krytycznej infrastruktury.
🔴
Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)
Choć brzmi to elastycznie, często oznacza preferencję dla B2B, co wiąże się z brakiem niektórych świadczeń pracowniczych i większą odpowiedzialnością.
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Hybrid work setup – 6x/month from the office in Kraków
Oznacza to znaczną część pracy zdalnej, ale wymaga regularnych wizyt w biurze, co może być uciążliwe dla osób mieszkających daleko.
🟡
work alongside experienced professionals eager to share knowledge
Może oznaczać, że zespół jest doświadczony, ale także, że będziesz pracować pod nadzorem lub że oczekuje się od Ciebie szybkiego uczenia się od innych.