Product Consultant
⚲ Katowice
5 000 - 9 000 PLN (UoP)
Wymagania
- Microsoft 365
- SharePoint
- HubSpot
Opis stanowiska
- Testing new features and releases ahead of launch, documenting findings, and providing structured feedback to the product team.
- Contributing to product ideation and improvement - sharing observations from customer interactions, identifying recurring pain points, and helping shape the direction of our products.
- Responding to customer support tickets - troubleshooting issues, answering product queries, and ensuring customers receive a prompt and helpful experience.
- Creating and maintaining knowledge base articles, how-to guides, and product documentation to help customers get the most from our applications.
- In time, supporting the planning and rollout of our productised intranet offering to new customers.
- Contributing to product ideation and improvement - sharing observations from customer interactions, identifying recurring pain points, and helping shape the direction of our products.
- Responding to customer support tickets - troubleshooting issues, answering product queries, and ensuring customers receive a prompt and helpful experience.
- Creating and maintaining knowledge base articles, how-to guides, and product documentation to help customers get the most from our applications.
- In time, supporting the planning and rollout of our productised intranet offering to new customers.
🔍 Dekoder Ogłoszenia
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Contributing to product ideation and improvement - sharing observations from customer interactions, identifying recurring pain points, and helping shape the direction of our products.
Może oznaczać, że będziesz głównie zbierać i przekazywać informacje od klientów, a nie faktycznie podejmować decyzje produktowe.
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Responding to customer support tickets - troubleshooting issues, answering product queries, and ensuring customers receive a prompt and helpful experience.
Duża część pracy może polegać na rozwiązywaniu problemów technicznych i odpowiadaniu na pytania klientów, co może być bardziej rolą wsparcia niż konsultanta.
🔴
Creating and maintaining knowledge base articles, how-to guides, and product documentation to help customers get the most from our applications.
Może oznaczać, że będziesz odpowiedzialny za tworzenie i aktualizację dokumentacji, co jest często zadaniem bardziej technicznym lub redakcyjnym.
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In time, supporting the planning and rollout of our productised intranet offering to new customers.
Określenie "in time" jest nieprecyzyjne i może oznaczać, że ta odpowiedzialność pojawi się dopiero po długim czasie lub nigdy.