Production Support ( Middle/ Senior)
⚲ Kraków
18 480 - 25 200 PLN netto (B2B)
Wymagania
- SQL
- Linux
Opis stanowiska
We are looking to introduce and expand SRE capabilities; therefore, individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.
Key Responsibilities
• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support
Key Requirements
•
Mandatory experience supporting payment systems within a banking environment
•
Strong Production Support experience (L2/L3) for business-critical applications
• 2nd Line (L2) Application Support
• 3rd Line (L3) Production Support
• Production Management
• Application Support Engineering
• Production Engineering
• Run-the-Bank (RTB) Support
• Operational support of critical payment systems
•
Strong SQL skills (querying, troubleshooting, data analysis)
•
Strong Linux/Unix administration and troubleshooting experience
• Experience working in 24/7 production support environments
• Strong incident, problem, and change management experience
Nice to Have
• SWIFT
• Cross-border Payments
• High-value Payments
• Real-time Payments
• Payment Investigations
• Payment Processing Platforms
• Correspondent Banking
• Treasury Payments
• Transaction Banking
• Payment Operations
• Experience with SRE practices, monitoring, automation, and observability tools
Other Details
This role involves operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications remain stable and available. The position includes participation in an on-call rota and out-of-hours support.
Other Details
This role will involve operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications run smoothly. The position may include on-call and out-of-hours support.
Key Responsibilities
• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support
Key Requirements
•
Mandatory experience supporting payment systems within a banking environment
•
Strong Production Support experience (L2/L3) for business-critical applications
• 2nd Line (L2) Application Support
• 3rd Line (L3) Production Support
• Production Management
• Application Support Engineering
• Production Engineering
• Run-the-Bank (RTB) Support
• Operational support of critical payment systems
•
Strong SQL skills (querying, troubleshooting, data analysis)
•
Strong Linux/Unix administration and troubleshooting experience
• Experience working in 24/7 production support environments
• Strong incident, problem, and change management experience
Nice to Have
• SWIFT
• Cross-border Payments
• High-value Payments
• Real-time Payments
• Payment Investigations
• Payment Processing Platforms
• Correspondent Banking
• Treasury Payments
• Transaction Banking
• Payment Operations
• Experience with SRE practices, monitoring, automation, and observability tools
Other Details
This role involves operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications remain stable and available. The position includes participation in an on-call rota and out-of-hours support.
Other Details
This role will involve operational support for critical global payment systems, focusing on enhancing SRE capabilities while ensuring business-critical applications run smoothly. The position may include on-call and out-of-hours support.
🔍 Dekoder Ogłoszenia
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individuals who combine traditional production support expertise with automation and reliability engineering skills will be particularly attractive.
Szukamy kogoś, kto potrafi zarówno gasić pożary, jak i budować systemy, które ich zapobiegają, co może oznaczać dużą odpowiedzialność i potrzebę ciągłego rozwoju.
🔴
Major incident management
Będziesz odpowiedzialny za reagowanie na krytyczne awarie, które mogą mieć duży wpływ na biznes i wymagać szybkiego działania pod presją.
🔴
On-call support
Oczekuje się dostępności poza standardowymi godzinami pracy, co może oznaczać konieczność pracy w nocy, weekendy lub święta.
🔴
Out-of-hours support
Podobnie jak 'on-call support', sugeruje pracę poza standardowymi godzinami, co może wpływać na równowagę między życiem zawodowym a prywatnym.
🔴
Experience working in 24/7 production support environments
Praca w systemie zmianowym lub ciągłej gotowości do reakcji na problemy, niezależnie od pory dnia i nocy.