Senior IT Analyst with Italian & English – Hybrid
⚲ Kraków, Prądnik Czerwony
Do uzgodnienia
Wymagania
- Windows
- Microsoft Office
- ITIL
Opis stanowiska
Nasze wymagania:
Proficiency in Italian (minimum C1 level) and English (minimum B2 level), with excellent verbal and written communication skills.
Demonstrated ability in customer handling, resourcefulness, and adaptability in dynamic scenarios.
Strong working knowledge of Windows operating systems, MS Office suite, internet browsers, antivirus and firewall software, and basic PC hardware.
Understanding of IT environments with readiness and enthusiasm to learn new technologies and processes.
Familiarity with user access management and standard IT support workflows.
Hybrid work - Minimum 3 days WFO
Mile widziane:
ITIL certification or practical knowledge of ITIL frameworks is considered an asset.
Previous experience in a technical support or helpdesk environment is advantageous.
Additional language skills are a plus.
O projekcie:
As a Technical Support Agent (Italian-Speaking) at HCLTech, you will play a vital role in ensuring seamless IT support for our clients’ end users.
Your expertise in troubleshooting, problem-solving, and customer engagement will directly contribute to maintaining productivity and satisfaction for our Italian-speaking customers.
Your role is pivotal in upholding HCLTech’s reputation for exceptional client support and technical excellence.
Zakres obowiązków:
Provide comprehensive hardware, software, and network troubleshooting and resolution support to end users via telephone.
Address helpdesk queries, perform equipment configuration, backup maintenance, and software installation/de-installation.
Identify, research, and resolve technical issues, guiding clients through corrective steps to restore functionality.
Route complex problems to the appropriate internal support teams and coordinate escalations as needed.
Manage and foster relationships with technology vendors and collaborate with internal support staff to leverage shared technical knowledge.
Administer and manage user access across various systems to ensure proper authorization and security.
Accurately document all support activities, problem resolutions, and work requests using the Call Tracking System.
Support and adhere to established ITIL processes and HCLTech operational standards.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Proficiency in Italian (minimum C1 level) and English (minimum B2 level), with excellent verbal and written communication skills.
Demonstrated ability in customer handling, resourcefulness, and adaptability in dynamic scenarios.
Strong working knowledge of Windows operating systems, MS Office suite, internet browsers, antivirus and firewall software, and basic PC hardware.
Understanding of IT environments with readiness and enthusiasm to learn new technologies and processes.
Familiarity with user access management and standard IT support workflows.
Hybrid work - Minimum 3 days WFO
Mile widziane:
ITIL certification or practical knowledge of ITIL frameworks is considered an asset.
Previous experience in a technical support or helpdesk environment is advantageous.
Additional language skills are a plus.
O projekcie:
As a Technical Support Agent (Italian-Speaking) at HCLTech, you will play a vital role in ensuring seamless IT support for our clients’ end users.
Your expertise in troubleshooting, problem-solving, and customer engagement will directly contribute to maintaining productivity and satisfaction for our Italian-speaking customers.
Your role is pivotal in upholding HCLTech’s reputation for exceptional client support and technical excellence.
Zakres obowiązków:
Provide comprehensive hardware, software, and network troubleshooting and resolution support to end users via telephone.
Address helpdesk queries, perform equipment configuration, backup maintenance, and software installation/de-installation.
Identify, research, and resolve technical issues, guiding clients through corrective steps to restore functionality.
Route complex problems to the appropriate internal support teams and coordinate escalations as needed.
Manage and foster relationships with technology vendors and collaborate with internal support staff to leverage shared technical knowledge.
Administer and manage user access across various systems to ensure proper authorization and security.
Accurately document all support activities, problem resolutions, and work requests using the Call Tracking System.
Support and adhere to established ITIL processes and HCLTech operational standards.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
🔍 Dekoder Ogłoszenia
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readiness and enthusiasm to learn new technologies and processes
Może oznaczać, że firma nie inwestuje w szkolenia, a oczekuje, że kandydat sam będzie się dokształcał.
🔴
basic PC hardware
Może oznaczać, że zakres obowiązków będzie obejmował proste czynności fizyczne, jak wymiana dysku czy RAM.
🔴
standard IT support workflows
Może sugerować, że procesy są sztywne i nie ma miejsca na innowacje czy elastyczność.
🟡
excellent verbal and written communication skills
Oprócz standardowej komunikacji, może oznaczać dużą ilość pracy z klientem i konieczność tłumaczenia technicznych zagadnień.
🟡
resourcefulness and adaptability in dynamic scenarios
Może oznaczać, że będziesz musiał radzić sobie z nieprzewidzianymi problemami i szybko się dostosowywać do zmieniających się sytuacji.