Senior IT Support Specialist (with German)
⚲ Katowice, Kraków, Grzegórzki, Opole
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Fluent German and good English communication skills.
Experience in IT service desk, technical support, or service centre environments.
Ability to resolve complex incidents and service requests.
Strong customer focus and problem-solving skills.
Experience working with SLAs and service management processes.
Ability to collaborate effectively with international teams.
Proactive approach to knowledge sharing and continuous improvement.
O projekcie:
You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.
Zakres obowiązków:
Provide advanced IT support and service coordination for German-speaking users.
Resolve complex incidents and service requests in a timely manner.
Ensure compliance with agreed service level agreements (SLAs).
Collaborate with international teams to deliver effective support.
Contribute to knowledge sharing and continuous service improvement.
Build high customer satisfaction through professional communication and problem resolution.
Oferujemy:
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
Fluent German and good English communication skills.
Experience in IT service desk, technical support, or service centre environments.
Ability to resolve complex incidents and service requests.
Strong customer focus and problem-solving skills.
Experience working with SLAs and service management processes.
Ability to collaborate effectively with international teams.
Proactive approach to knowledge sharing and continuous improvement.
O projekcie:
You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.
Zakres obowiązków:
Provide advanced IT support and service coordination for German-speaking users.
Resolve complex incidents and service requests in a timely manner.
Ensure compliance with agreed service level agreements (SLAs).
Collaborate with international teams to deliver effective support.
Contribute to knowledge sharing and continuous service improvement.
Build high customer satisfaction through professional communication and problem resolution.
Oferujemy:
Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
🔍 Dekoder Ogłoszenia
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Ability to resolve complex incidents and service requests.
Oczekuje się, że będziesz rozwiązywać problemy, z którymi inni sobie nie poradzili, co może oznaczać trudniejsze technicznie lub mniej standardowe sytuacje.
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Strong customer focus and problem-solving skills.
Może oznaczać, że będziesz musiał radzić sobie z trudnymi lub niezadowolonymi klientami, a także szukać rozwiązań poza standardowymi procedurami.
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Experience working with SLAs and service management processes.
Oznacza to presję na dotrzymywanie terminów i standardów obsługi, co może generować stres w przypadku dużej liczby zgłoszeń.
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Proactive approach to knowledge sharing and continuous improvement.
Może oznaczać, że od Ciebie oczekuje się inicjatywy w tworzeniu dokumentacji i proponowaniu usprawnień, a nie tylko wykonywania poleceń.
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Provide advanced IT support and service coordination for German-speaking users.
Oprócz technicznego wsparcia, możesz być odpowiedzialny za koordynację działań i zarządzanie zgłoszeniami od użytkowników niemieckojęzycznych.