Service Desk Agent / IT Support (M/F/D)
⚲ Warszawa
Do uzgodnienia
Opis stanowiska
Wymagania:
- Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
- Very good English skills - written and spoken
- General IT understanding and a will to expand this knowledge
- Looking for challenges and skills development
- Team player with open-minded personality and positive attitude
- Join us if would like to work in a friendly atmosphere and create it with us
O firmie:
- DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide.
- In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes.
- DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing.
- We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.
Zakres obowiązków:
- Providing 1st level IT Support Services
- Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
- Informing and supporting end users in the event of IT system unavailability
- Communicating planned outages and service windows to end user community
- Account administration and password management of many IT systems in use
- Development and maintenance of support documentation (Knowledge Base)
- Ensuring high level of customer support and their satisfaction
Oferujemy:
- Employment based on an employment contract, along with a comprehensive benefits package
- Training and development programs, as well as access to an e-learning platform
- Onboarding program with the support of a dedicated Buddy
- Participation in an annual, company-wide integration event
- A work environment based on Scandinavian organizational culture
- Opportunities for growth through our internal program
- Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
- Very good English skills - written and spoken
- General IT understanding and a will to expand this knowledge
- Looking for challenges and skills development
- Team player with open-minded personality and positive attitude
- Join us if would like to work in a friendly atmosphere and create it with us
O firmie:
- DSV is a global leader in the TSL industry, with its headquarters in Denmark. We employ over 160,000 people globally and are present in 90 countries worldwide.
- In Poland, DSV consists of the following 3 operational divisions: DSV Air&Sea, DSV Road, DSV Contract Logistics, DSV Services – internal recruitment agency and Global Business Support – supports business processes.
- DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development. We employ more than 1500 fantastic people and this number is constantly increasing.
- We provide global services within areas like: Finance & Accounting, Claims, Customs, IT, Process Automation, Customer Reporting & Data Quality, HR & Administration, Back Office.
Zakres obowiązków:
- Providing 1st level IT Support Services
- Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
- Informing and supporting end users in the event of IT system unavailability
- Communicating planned outages and service windows to end user community
- Account administration and password management of many IT systems in use
- Development and maintenance of support documentation (Knowledge Base)
- Ensuring high level of customer support and their satisfaction
Oferujemy:
- Employment based on an employment contract, along with a comprehensive benefits package
- Training and development programs, as well as access to an e-learning platform
- Onboarding program with the support of a dedicated Buddy
- Participation in an annual, company-wide integration event
- A work environment based on Scandinavian organizational culture
- Opportunities for growth through our internal program
🔍 Dekoder Ogłoszenia
🔴
General IT understanding and a will to expand this knowledge
Oczekuje się podstawowej wiedzy IT, ale główny nacisk kładziony jest na chęć nauki i rozwoju w obszarze, który może być bardzo wąski lub specyficzny dla firmy.
🔴
Looking for challenges and skills development
Może oznaczać zarówno ciekawe zadania i możliwości rozwoju, jak i rutynowe problemy wymagające ciągłego rozwiązywania, które są postrzegane jako 'wyzwania'.
🔴
Join us if would like to work in a friendly atmosphere and create it with us
Sugestia, że obecna atmosfera może nie być idealna i wymaga aktywnego zaangażowania pracowników w jej budowanie, co może oznaczać konieczność pracy nad relacjami lub rozwiązywania konfliktów.
🔴
DSV Global Business Services (DSV GBS) in Warsaw is in a phase of dynamic development.
Firma szybko rośnie, co może oznaczać częste zmiany organizacyjne, procesowe i potencjalnie niestabilność w niektórych obszarach.
🟡
Providing 1st level IT Support Services
Oznacza obsługę podstawowych zgłoszeń i problemów użytkowników, często powtarzalnych i nie wymagających głębokiej wiedzy technicznej, z naciskiem na szybkie rozwiązywanie lub eskalację.