Service Desk Agent with Polish, French and English
⚲ Łódź
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
fluency in French, English and Polish (at least B2),
familiarity with computer hardware construction,
knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
team-oriented attitude.
high-level communication skills.
Zakres obowiązków:
processing reports of technical problems as 1st Line Telephone Customer Service,
forwarding requests to other departments if no other solution is possible,
ensuring the quality of communication,
registering and analyzing reports,
suggesting improvements and optimizations,
diagnosing the problems and trying to solve them.
Oferujemy:
Private medical care.
Group life insurance.
24/7 Employee Support Program.
Work from modern offices with parking or from home.
Workation.
2 paid “happy hours” per month, adding up to 3 extra days off annually.
An additional day off after using your holiday entitlement.
Holiday allowance.
MyBenefit cafeteria.
Sport cards.
Free e-learning platforms.
Shared costs for professional training and certifications.
Responsible business initiatives.
Employee referral program.
fluency in French, English and Polish (at least B2),
familiarity with computer hardware construction,
knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
team-oriented attitude.
high-level communication skills.
Zakres obowiązków:
processing reports of technical problems as 1st Line Telephone Customer Service,
forwarding requests to other departments if no other solution is possible,
ensuring the quality of communication,
registering and analyzing reports,
suggesting improvements and optimizations,
diagnosing the problems and trying to solve them.
Oferujemy:
Private medical care.
Group life insurance.
24/7 Employee Support Program.
Work from modern offices with parking or from home.
Workation.
2 paid “happy hours” per month, adding up to 3 extra days off annually.
An additional day off after using your holiday entitlement.
Holiday allowance.
MyBenefit cafeteria.
Sport cards.
Free e-learning platforms.
Shared costs for professional training and certifications.
Responsible business initiatives.
Employee referral program.
🔍 Dekoder Ogłoszenia
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familiarity with computer hardware construction
Oczekuje się podstawowej wiedzy o budowie komputera, a nie zaawansowanej inżynierii sprzętu.
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high-level communication skills
Oznacza to umiejętność jasnego i skutecznego przekazywania informacji, zarówno werbalnie, jak i pisemnie, w kontekście obsługi klienta.
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processing reports of technical problems as 1st Line Telephone Customer Service
Będziesz głównie odbierać telefony i rejestrować zgłoszenia, a nie rozwiązywać skomplikowane problemy techniczne.
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forwarding requests to other departments if no other solution is possible
Twoja rola będzie polegać głównie na przekierowywaniu problemów, które wykraczają poza zakres pierwszej linii wsparcia.
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suggesting improvements and optimizations
Oczekuje się od Ciebie proaktywności w zgłaszaniu pomysłów na usprawnienia, ale niekoniecznie masz narzędzia lub autonomię do ich wdrażania.