Service Desk Agent with Polish, Spanish and English
⚲ Łódź
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
fluency in Spanish, English and Polish (at least B2),
familiarity with computer hardware construction,
knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
team-oriented attitude.
high-level communication skills.
Zakres obowiązków:
processing reports of technical problems as 1st Line Telephone Customer Service,
forwarding requests to other departments if no other solution is possible,
ensuring the quality of communication,
registering and analyzing reports,
suggesting improvements and optimizations,
diagnosing the problems and trying to solve them.
Oferujemy:
Private medical care.
Group life insurance.
24/7 Employee Support Program.
Work from modern offices with parking or from home.
Workation.
2 paid “happy hours” per month, adding up to 3 extra days off annually.
An additional day off after using your holiday entitlement.
Holiday allowance.
MyBenefit cafeteria.
Sport cards.
Free e-learning platforms.
Shared costs for professional training and certifications.
Responsible business initiatives.
Employee referral program.
fluency in Spanish, English and Polish (at least B2),
familiarity with computer hardware construction,
knowledge of MS Windows 8/8.1/10/11. and MS Office 2013/2016/2019 package,
team-oriented attitude.
high-level communication skills.
Zakres obowiązków:
processing reports of technical problems as 1st Line Telephone Customer Service,
forwarding requests to other departments if no other solution is possible,
ensuring the quality of communication,
registering and analyzing reports,
suggesting improvements and optimizations,
diagnosing the problems and trying to solve them.
Oferujemy:
Private medical care.
Group life insurance.
24/7 Employee Support Program.
Work from modern offices with parking or from home.
Workation.
2 paid “happy hours” per month, adding up to 3 extra days off annually.
An additional day off after using your holiday entitlement.
Holiday allowance.
MyBenefit cafeteria.
Sport cards.
Free e-learning platforms.
Shared costs for professional training and certifications.
Responsible business initiatives.
Employee referral program.
🔍 Dekoder Ogłoszenia
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high-level communication skills
Oczekuje się umiejętności jasnego i efektywnego przekazywania informacji, zarówno werbalnie, jak i pisemnie, często w stresujących sytuacjach.
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suggesting improvements and optimizations
Może oznaczać, że od pracownika oczekuje się aktywnego udziału w usprawnianiu procesów, a nie tylko wykonywania rutynowych zadań.
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Workation
Może oznaczać możliwość pracy zdalnej z dowolnego miejsca, ale niekoniecznie pokrycie kosztów podróży czy zakwaterowania.
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2 paid “happy hours” per month, adding up to 3 extra days off annually
Te 'happy hours' mogą być krótkimi, nieformalnymi spotkaniami, a nie faktycznymi dniami wolnymi od pracy.
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An additional day off after using your holiday entitlement
Ten dodatkowy dzień wolny może być przyznawany jednorazowo po wykorzystaniu całego urlopu, a nie jako stała korzyść.