Site Support Resource Operations (SRO)
⚲ Warszawa
Do uzgodnienia
Wymagania
- iOS
- Android
- Jira
- Confluence
- ServiceNow
- Microsoft Exchange
- Active Directory
Opis stanowiska
Nasze wymagania:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Minimum 3 years of technical support experience across Windows, Mac OSX, Linux, iOS, and Android platforms.
Demonstrated ability in system administration, hardware/software troubleshooting, and asset management.
Strong knowledge of cross-platform integration and user onboarding/offboarding processes.
Experience with enterprise applications such as JIRA, Confluence, ServiceNow, Azure Active Directory, and Microsoft Exchange.
Familiarity with networking concepts and desktop support (hardware replacements, GPU installations).
Excellent communication, interpersonal, and organizational skills.
Ability to work collaboratively with global teams and vendor partners.
Mile widziane:
Industry certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or equivalent.
Experience in supporting cloud and on-premise applications (e.g., Office 365).
Prior exposure to IT procurement and hardware lifecycle management.
Proactive approach to process improvement and user training.
Familiarity with asset reconciliation and IT incident management tools.
Zakres obowiązków:
Technical Support: Deliver onsite and remote assistance for Windows, Mac OSX, Linux, iOS, and Android platforms, resolving hardware/software issues, connectivity problems, and system configurations. Coordinate with OEM vendors for warranty support of laptops and desktops.
Cross-Platform Compatibility: Ensure seamless integration and compatibility between Mac and Windows systems, applications, and services to promote efficient workflow and collaboration.
New Hire Induction: Actively participate in new hire induction programs under client guidance, ensuring timely setup and readiness for new employees.
Tech Refresh: Execute tech refresh initiatives for eligible devices in accordance with client guidelines, including proactive forecasting and leadership engagement.
User Training and Education: Conduct user training sessions and develop educational resources to improve user proficiency with Mac and Windows systems, applications, and productivity tools.
System Administration: Manage and maintain Mac and Windows systems, performing installations, updates, and configurations to ensure optimal performance and security.
Asset Management: Track and manage hardware/software assets, maintaining inventory, license compliance, and asset lifecycle management across devices and applications.
Site Support: Support rack, network, power, servers, switches, APs, UPS units, and other equipment, collaborating with global IT specialist teams.
Print Support: Work with MFP providers and client engineering to maintain and support site print services.
Telecom Support: Collaborate with telecom engineering to provide end user communication support (e.g., TEAMs) and meeting room infrastructure.
Hardware Procurement: Manage purchasing of new hardware, ensuring alignment with organizational needs and budget forecasts.
Proactive Tech Refresh: Monitor hardware performance, recommend upgrades, and socialize tech refresh plans with client leadership.
User Onboarding: Facilitate smooth onboarding by setting up Mac/Windows workstations, planning readiness, and coordinating shipping for remote locations.
User Offboarding/Terminations: Manage equipment collection, provide return instructions, wipe repurposed assets, process system drives, and coordinate quarterly asset disposal.
Asset Reconciliation: Perform monthly asset verification and extraction from various tools, following established procedures.
Incident Management: Respond to and resolve IT incidents reported by end users, adhering to client processes.
Application Support: Support enterprise and business applications (e.g., JIRA, Confluence, ServiceNow, MFA Portal, Azure AD, Microsoft Exchange), with willingness for additional training as needed.
Networking: Understand and support basic networking concepts, including IP validation, static IP assignment, and remote desktop setup.
Desktop Support: Provide guidance and support for part replacements, GPU installations, and non-standard IT devices.
Continuous Improvement: Evaluate and improve IT services and processes based on user feedback and industry best practices.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Minimum 3 years of technical support experience across Windows, Mac OSX, Linux, iOS, and Android platforms.
Demonstrated ability in system administration, hardware/software troubleshooting, and asset management.
Strong knowledge of cross-platform integration and user onboarding/offboarding processes.
Experience with enterprise applications such as JIRA, Confluence, ServiceNow, Azure Active Directory, and Microsoft Exchange.
Familiarity with networking concepts and desktop support (hardware replacements, GPU installations).
Excellent communication, interpersonal, and organizational skills.
Ability to work collaboratively with global teams and vendor partners.
Mile widziane:
Industry certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), or equivalent.
Experience in supporting cloud and on-premise applications (e.g., Office 365).
Prior exposure to IT procurement and hardware lifecycle management.
Proactive approach to process improvement and user training.
Familiarity with asset reconciliation and IT incident management tools.
Zakres obowiązków:
Technical Support: Deliver onsite and remote assistance for Windows, Mac OSX, Linux, iOS, and Android platforms, resolving hardware/software issues, connectivity problems, and system configurations. Coordinate with OEM vendors for warranty support of laptops and desktops.
Cross-Platform Compatibility: Ensure seamless integration and compatibility between Mac and Windows systems, applications, and services to promote efficient workflow and collaboration.
New Hire Induction: Actively participate in new hire induction programs under client guidance, ensuring timely setup and readiness for new employees.
Tech Refresh: Execute tech refresh initiatives for eligible devices in accordance with client guidelines, including proactive forecasting and leadership engagement.
User Training and Education: Conduct user training sessions and develop educational resources to improve user proficiency with Mac and Windows systems, applications, and productivity tools.
System Administration: Manage and maintain Mac and Windows systems, performing installations, updates, and configurations to ensure optimal performance and security.
Asset Management: Track and manage hardware/software assets, maintaining inventory, license compliance, and asset lifecycle management across devices and applications.
Site Support: Support rack, network, power, servers, switches, APs, UPS units, and other equipment, collaborating with global IT specialist teams.
Print Support: Work with MFP providers and client engineering to maintain and support site print services.
Telecom Support: Collaborate with telecom engineering to provide end user communication support (e.g., TEAMs) and meeting room infrastructure.
Hardware Procurement: Manage purchasing of new hardware, ensuring alignment with organizational needs and budget forecasts.
Proactive Tech Refresh: Monitor hardware performance, recommend upgrades, and socialize tech refresh plans with client leadership.
User Onboarding: Facilitate smooth onboarding by setting up Mac/Windows workstations, planning readiness, and coordinating shipping for remote locations.
User Offboarding/Terminations: Manage equipment collection, provide return instructions, wipe repurposed assets, process system drives, and coordinate quarterly asset disposal.
Asset Reconciliation: Perform monthly asset verification and extraction from various tools, following established procedures.
Incident Management: Respond to and resolve IT incidents reported by end users, adhering to client processes.
Application Support: Support enterprise and business applications (e.g., JIRA, Confluence, ServiceNow, MFA Portal, Azure AD, Microsoft Exchange), with willingness for additional training as needed.
Networking: Understand and support basic networking concepts, including IP validation, static IP assignment, and remote desktop setup.
Desktop Support: Provide guidance and support for part replacements, GPU installations, and non-standard IT devices.
Continuous Improvement: Evaluate and improve IT services and processes based on user feedback and industry best practices.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidy for glasses
Subsidy to language courses
Christmas and holiday bonuses
🔍 Dekoder Ogłoszenia
🟡
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Chociaż formalne wykształcenie jest preferowane, firma może być otwarta na kandydatów z udokumentowanym doświadczeniem, które zastąpi dyplom.
🔴
Minimum 3 years of technical support experience across Windows, Mac OSX, Linux, iOS, and Android platforms.
Oczekuje się, że kandydat będzie w stanie samodzielnie rozwiązywać problemy na wszystkich wymienionych platformach, a nie tylko mieć ogólną wiedzę.
🔴
Demonstrated ability in system administration, hardware/software troubleshooting, and asset management.
Oznacza to, że będziesz odpowiedzialny za zarządzanie systemami i zasobami IT, a nie tylko za podstawowe wsparcie techniczne.
🔴
Strong knowledge of cross-platform integration and user onboarding/offboarding processes.
Może to oznaczać konieczność tworzenia i wdrażania nowych procesów, a nie tylko ich stosowania.
🟡
Ability to work collaboratively with global teams and vendor partners.
Wymaga to nie tylko umiejętności komunikacji, ale także radzenia sobie z różnicami kulturowymi i czasowymi.