Technical Presales Specialist
⚲ Kraków
10 000 - 13 000 PLN netto (B2B) | 8 300 - 10 800 PLN brutto (UoP)
Wymagania
- Technical Support
- Troubleshooting
- Network Protocols
- Presales
- Networking
Opis stanowiska
Join our Presales team and help customers understand, validate, and successfully adopt our Cloud ACS platform. We are looking for a customer-focused technology professional who enjoys understanding customer needs, leading technical conversations, and helping organizations discover the value of our Cloud ACS platform.
Key responsibilities
• Conduct technical product presentations, demos, and discovery sessions with prospects
• Prepare and manage Proof of Concepts (PoCs) and trial environments
• Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities
• Troubleshoot technical and network-related issues during evaluations
• Address technical questions, including RFPs and architecture or security assessments
• Translate complex technical concepts into clear, business-friendly communication
• Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing
Requirements
•
Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles
• Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus)
• Ability to quickly learn and work with complex technical platforms
• Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way
• Experience with CRM/ERP tools (e.g. Salesforce)
•
Fluency in English (C1) and Polish (B2)- spoken and written
What we offer
• Opportunity to work with a leading device management platform (Cloud ACS)
• Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles)
• Real exposure to global customers, including participation in international conferences and industry events
• Collaborative work environment with support from talented teams
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
• Professional development through training, conferences and knowledge sharing
• Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
• Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room
Key responsibilities
• Conduct technical product presentations, demos, and discovery sessions with prospects
• Prepare and manage Proof of Concepts (PoCs) and trial environments
• Analyze customer requirements and networking challenges to align solutions with Cloud ACS capabilities
• Troubleshoot technical and network-related issues during evaluations
• Address technical questions, including RFPs and architecture or security assessments
• Translate complex technical concepts into clear, business-friendly communication
• Collaborate closely with Sales, Customer Success, Product, and Support teams to ensure a smooth customer journey and handover after contract signing
Requirements
•
Proactive, customer-oriented professional with experience in technical support, pre-sales, technical consulting, or other customer-facing technical roles
• Good understanding of networking fundamentals and troubleshooting (TCP/IP, DHCP, DNS, TR-069/TR-369 or similar protocols is a plus)
• Ability to quickly learn and work with complex technical platforms
• Strong communication, presentation, and customer-facing skills with the ability to explain technical topics clearly and in a structured way
• Experience with CRM/ERP tools (e.g. Salesforce)
•
Fluency in English (C1) and Polish (B2)- spoken and written
What we offer
• Opportunity to work with a leading device management platform (Cloud ACS)
• Space to grow both vertically (Senior Presales) and horizontally (Customer Success, post-sales roles)
• Real exposure to global customers, including participation in international conferences and industry events
• Collaborative work environment with support from talented teams
• Flexible working hours and a relaxed work atmosphere (no dress code, no open space)
• Professional development through training, conferences and knowledge sharing
• Comprehensive benefits package, including medical care, Multisport card, onsite gym, and chillout space
• Comfortable office amenities: well-stocked kitchen (including Good Lood ice cream), parking area, and bike room
🔍 Dekoder Ogłoszenia
🔴
help customers understand, validate, and successfully adopt our Cloud ACS platform
Będziesz odpowiedzialny za edukowanie klientów o produkcie i rozwiązywanie ich problemów, co może oznaczać dużo wsparcia technicznego i rozwiązywania problemów.
🔴
leading technical conversations
Oczekuje się, że będziesz dominować w rozmowach technicznych, co może oznaczać konieczność posiadania bardzo głębokiej wiedzy i umiejętności przekonywania.
🔴
Prepare and manage Proof of Concepts (PoCs) and trial environments
Może to oznaczać dużą odpowiedzialność za przygotowanie i utrzymanie środowisk testowych, co wymaga skrupulatności i umiejętności rozwiązywania problemów.
🔴
Troubleshoot technical and network-related issues during evaluations
Będziesz musiał aktywnie rozwiązywać problemy techniczne klientów podczas procesu ewaluacji, co może być czasochłonne i wymagać szybkiego reagowania.
🟡
Translate complex technical concepts into clear, business-friendly communication
Oczekuje się, że będziesz potrafił upraszczać skomplikowane zagadnienia techniczne dla osób nietechnicznych, co wymaga doskonałych umiejętności komunikacyjnych i analitycznych.