Technical Support Engineer
⚲ Zagreb
Do uzgodnienia
Wymagania
- System Administration
- Operations
- Debian
- Linux
- Python
- PostgreSQL
- IT Support
- Network
- TCP/IP
- Security
Opis stanowiska
PROJECT DETAILS:
•
Language: English
• Contract: B2B
• Long-term cooperation, up to 12 months + possible extensions
• Working model: onsite, Buzin, Croatia
• Working hours: 08:00 – 16.30
Summary: The Technical Support Engineer role primarily focuses on providing in-depth support and troubleshooting for complex technical issues, ensuring seamless software deployment, maintaining documentation, and collaborating with both L1 and L3 support teams.
Responsibilities:
• Support L3 teams for complex troubleshooting.
• Analyze, troubleshoot, and resolve tickets escalated by Support L1 teams.
• Test and deploy software releases/patches.
• Perform validation tests including load, performance, high availability, accuracy, and security tests.
• Investigate issues by analyzing logs during test execution and report incidents through a configuration management tool.
• Produce and update documents for proper installation, testing, operations, and administration.
• Maintain documentation, troubleshooting guides, and knowledge base articles.
• Support the Service Delivery team on specific technical requests.
• Ensure SLA compliance and timely issue resolution.
Key Requirements:
• Strong knowledge in Linux (Red Hat, CentOS, Debian) and Windows or Server (2016, 2019, 2022).
• Good relational database knowledge (MSSQL, PostgreSQL, Oracle, MongoDB).
•
Good scripting knowledge (Python, PowerShell, Bash).
• Good understanding of network protocols (TCP/IP, HTTP) and security (TLS).
• Knowledge of virtualization technologies (OpenStack, VMware, Kubernetes).
• Knowledge of testing and monitoring tools (SOAPUI, Postman, Zabbix, Grafana, Prometheus).
• Familiarity with ticketing and collaboration tools (Salesforce, Jira, Confluence).
• Knowledge of DevSecOps tools and CI/CD (Jira, Testlink, Jenkins, Ansible, Terraform).
Nice to Have:
• Ability to read the code in Java and/or JavaScript.
• Advanced knowledge of automation in testing and deployment processes.
• Experience in a customer-focused environment.
• Prior experience in DevOps roles.
• Certifications in relevant technologies (e.g., AWS, Azure, etc.).
Other Details:
• Team Structure: Support and Service Delivery teams.
• Operational Context: Fast-paced technical support environment.
• Tools/Methodologies: Configuration management, documentation tools, troubleshooting guides.
•
Language: English
• Contract: B2B
• Long-term cooperation, up to 12 months + possible extensions
• Working model: onsite, Buzin, Croatia
• Working hours: 08:00 – 16.30
Summary: The Technical Support Engineer role primarily focuses on providing in-depth support and troubleshooting for complex technical issues, ensuring seamless software deployment, maintaining documentation, and collaborating with both L1 and L3 support teams.
Responsibilities:
• Support L3 teams for complex troubleshooting.
• Analyze, troubleshoot, and resolve tickets escalated by Support L1 teams.
• Test and deploy software releases/patches.
• Perform validation tests including load, performance, high availability, accuracy, and security tests.
• Investigate issues by analyzing logs during test execution and report incidents through a configuration management tool.
• Produce and update documents for proper installation, testing, operations, and administration.
• Maintain documentation, troubleshooting guides, and knowledge base articles.
• Support the Service Delivery team on specific technical requests.
• Ensure SLA compliance and timely issue resolution.
Key Requirements:
• Strong knowledge in Linux (Red Hat, CentOS, Debian) and Windows or Server (2016, 2019, 2022).
• Good relational database knowledge (MSSQL, PostgreSQL, Oracle, MongoDB).
•
Good scripting knowledge (Python, PowerShell, Bash).
• Good understanding of network protocols (TCP/IP, HTTP) and security (TLS).
• Knowledge of virtualization technologies (OpenStack, VMware, Kubernetes).
• Knowledge of testing and monitoring tools (SOAPUI, Postman, Zabbix, Grafana, Prometheus).
• Familiarity with ticketing and collaboration tools (Salesforce, Jira, Confluence).
• Knowledge of DevSecOps tools and CI/CD (Jira, Testlink, Jenkins, Ansible, Terraform).
Nice to Have:
• Ability to read the code in Java and/or JavaScript.
• Advanced knowledge of automation in testing and deployment processes.
• Experience in a customer-focused environment.
• Prior experience in DevOps roles.
• Certifications in relevant technologies (e.g., AWS, Azure, etc.).
Other Details:
• Team Structure: Support and Service Delivery teams.
• Operational Context: Fast-paced technical support environment.
• Tools/Methodologies: Configuration management, documentation tools, troubleshooting guides.
🔍 Dekoder Ogłoszenia
🔴
Long-term cooperation, up to 12 months + possible extensions
Umowa jest początkowo na rok, ale nie ma gwarancji jej przedłużenia, co może oznaczać niestabilność projektu.
🔴
Support L3 teams for complex troubleshooting.
Oznacza to, że będziesz pracować nad najtrudniejszymi problemami, które wymagają głębokiej wiedzy technicznej i doświadczenia.
🔴
Analyze, troubleshoot, and resolve tickets escalated by Support L1 teams.
Będziesz zajmować się problemami, których nie udało się rozwiązać na niższym poziomie wsparcia, co może oznaczać dużą liczbę złożonych zgłoszeń.
🟡
Good relational database knowledge
Wymagane jest dobre zrozumienie baz danych, ale niekoniecznie głęboka specjalizacja, co może oznaczać potrzebę szybkiego uczenia się specyfiki używanej bazy.
🟡
Good scripting knowledge
Oczekiwana jest umiejętność pisania skryptów, ale niekoniecznie zaawansowane programowanie, co może oznaczać potrzebę skupienia się na automatyzacji rutynowych zadań.