Technical Support Engineer (Intune)
⚲ Kraków, Podgórze
10 000–12 000 zł brutto / mies.
Wymagania
- Microsoft Intune
- Microsoft Entra ID
- Microsoft 365.
- iOS
- Android
Opis stanowiska
Nasze wymagania:
1–3 years of experience in technical support, service desk, or endpoint administration.
Practical knowledge of Microsoft Intune, Microsoft Entra ID, Windows 10/11, and Microsoft 365.
Understanding of device enrollment, compliance policies, configuration profiles, Windows Autopilot, and application deployment.
Basic knowledge of Conditional Access and troubleshooting across Windows, iOS, Android, and macOS.
Strong troubleshooting, communication, and case-management skills.
Good command of English.
O projekcie:
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe.
As a Technical Support Engineer, you will provide first-line support for Microsoft Intune and modern endpoint management services. You will troubleshoot device enrollment, configuration, compliance, application deployment, and user access issues across Windows and other operating systems.
Key takeaways:
Stack: Microsoft Intune, Microsoft Entra ID, Windows 10/11, Microsoft 365, Windows Autopilot, Conditional Access, iOS, Android, macOS
Working model: On-site, five days per week, 24/7 rotational shifts, including nights and weekends
Zakres obowiązków:
Provide first-line support for Microsoft Intune incidents and service requests.
Troubleshoot device enrollment, compliance, policy deployment, application installation, and Company Portal issues.
Support Windows 10/11 devices and perform basic troubleshooting across iOS, Android, and macOS.
Handle user access and device management requests in Microsoft Entra ID and Microsoft 365.
Diagnose issues, resolve standard cases, and escalate complex problems to L2 or L3 teams.
Maintain accurate case documentation and work in line with agreed SLA requirements.
1–3 years of experience in technical support, service desk, or endpoint administration.
Practical knowledge of Microsoft Intune, Microsoft Entra ID, Windows 10/11, and Microsoft 365.
Understanding of device enrollment, compliance policies, configuration profiles, Windows Autopilot, and application deployment.
Basic knowledge of Conditional Access and troubleshooting across Windows, iOS, Android, and macOS.
Strong troubleshooting, communication, and case-management skills.
Good command of English.
O projekcie:
Our client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. The company has 90,000+ employees across the globe.
As a Technical Support Engineer, you will provide first-line support for Microsoft Intune and modern endpoint management services. You will troubleshoot device enrollment, configuration, compliance, application deployment, and user access issues across Windows and other operating systems.
Key takeaways:
Stack: Microsoft Intune, Microsoft Entra ID, Windows 10/11, Microsoft 365, Windows Autopilot, Conditional Access, iOS, Android, macOS
Working model: On-site, five days per week, 24/7 rotational shifts, including nights and weekends
Zakres obowiązków:
Provide first-line support for Microsoft Intune incidents and service requests.
Troubleshoot device enrollment, compliance, policy deployment, application installation, and Company Portal issues.
Support Windows 10/11 devices and perform basic troubleshooting across iOS, Android, and macOS.
Handle user access and device management requests in Microsoft Entra ID and Microsoft 365.
Diagnose issues, resolve standard cases, and escalate complex problems to L2 or L3 teams.
Maintain accurate case documentation and work in line with agreed SLA requirements.
🔍 Dekoder Ogłoszenia
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1–3 years of experience in technical support, service desk, or endpoint administration.
Może oznaczać zarówno kogoś z 3-letnim doświadczeniem, jak i kogoś, kto dopiero zaczyna swoją karierę i ma rok doświadczenia.
🔴
Basic knowledge of Conditional Access
Może oznaczać bardzo powierzchowne zrozumienie, które nie wystarczy do samodzielnego rozwiązywania problemów.
🔴
Provide first-line support for Microsoft Intune incidents and service requests.
Będziesz zajmować się podstawowymi problemami, które mogą być powtarzalne i niekoniecznie wymagające zaawansowanej wiedzy.
🔴
24/7 rotational shifts, including nights and weekends
Praca w systemie zmianowym, który obejmuje również noce i weekendy, co może być obciążające.
🟡
Our client is a global technology consulting and digital solutions company
Praca dla firmy zewnętrznej, a nie bezpośrednio dla końcowego użytkownika technologii, co może oznaczać inne priorytety i kulturę pracy.