Technology Support
⚲ Warsaw, Krakow
Do uzgodnienia
Opis stanowiska
We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from individuals who are eager to develop their career, regardless of their experience level! You’ll play a key part in driving accurate processes, process improvements, and automation, developing relationships with key partners, and supporting our many employees globally.
THE WORK:
- Provide support for hardware, software, and network-related problems reported by end-users (remotely).
- Assist in troubleshooting and resolving technical issues under the guidance of senior team members.
- Escalate complex problems to higher-level support personnel as needed.
- Learn and apply best practices for system monitoring and performance optimization.
- Contribute to the implementation of infrastructure upgrades and expansions.
- Aid end-users with technical inquiries.
- Learn and follow established procedures for user assistance and issue resolution.
- Collaborate with senior team members to deliver user training on IT tools and procedures.
THE WORK:
- Provide support for hardware, software, and network-related problems reported by end-users (remotely).
- Assist in troubleshooting and resolving technical issues under the guidance of senior team members.
- Escalate complex problems to higher-level support personnel as needed.
- Learn and apply best practices for system monitoring and performance optimization.
- Contribute to the implementation of infrastructure upgrades and expansions.
- Aid end-users with technical inquiries.
- Learn and follow established procedures for user assistance and issue resolution.
- Collaborate with senior team members to deliver user training on IT tools and procedures.
🔍 Dekoder Ogłoszenia
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eager to develop their career, regardless of their experience level!
Poszukujemy osób chętnych do nauki, ale niekoniecznie oferujemy ścieżkę kariery z szybkim awansem, zwłaszcza bez doświadczenia.
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play a key part in driving accurate processes, process improvements, and automation
Twoje zadania będą polegać głównie na utrzymaniu istniejących procesów i wdrażaniu drobnych usprawnień, a nie na tworzeniu innowacyjnych rozwiązań.
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developing relationships with key partners
Będziesz komunikować się z innymi działami lub zewnętrznymi dostawcami w celu rozwiązywania problemów, a nie budować strategiczne partnerstwa.
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supporting our many employees globally
Praca będzie polegać na zdalnym wsparciu dużej liczby użytkowników, co może oznaczać dużą liczbę zgłoszeń i powtarzalnych zadań.
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Assist in troubleshooting and resolving technical issues under the guidance of senior team members.
Będziesz wykonywać podstawowe zadania techniczne pod ścisłym nadzorem, a nie samodzielnie rozwiązywać skomplikowane problemy.